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Can't Verify my identity

モウルド　心温 0 Reputation points
2025-10-15T06:45:21.8266667+00:00

hello.

I am a japanese university student, and now studying abroad in canada.

I am trying to log-in to my Microsoft Account from canada, but can't do so because it asks me to Verify my identity using my japanese phone numbers, but because I'm in canada and can't use that phone number now, I can't login to my Microsoft account. I need to check my e-mail, and log-in to my teams acount, so I would like to know how to do so on my devices. I can't find any other way on the "Verify your identity" page.

Microsoft 365 and Office | Install, redeem, activate | For education | iOS
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  1. Rin-L 20,520 Reputation points Microsoft External Staff Moderator
    2025-10-15T07:46:25.81+00:00

    Hi @モウルド　心温, 

    Thank you for posting your question in the Microsoft Q&A forum. In situations where you cannot find any other way to sign in: 

    User's image

    There are typically two possibilities: 

    User's image

    Therefore, to summarize your situation: Please reach out to your university’s IT support team, or ask a teacher or school administrator where you can get technical assistance. They may be able to help you add a new verification method, such as your student email or by guiding you to set up the Microsoft Authenticator app, especially since phone number verification is currently unavailable for you. 

    Please note that as a forum moderator, I do not have access to user accounts or the ability to change authentication settings. Only your school’s Microsoft 365 administrator has the necessary permissions to manage or reset your verification methods. However, I’m here to guide you through the right steps so you can get help as quickly and smoothly as possible. 

    Thanks again for reaching out and I hope this information is helpful to you.  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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