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Exchange admin has no admin settings.

Benjamin 20 Reputation points
2025-10-10T06:26:48.1333333+00:00

I'm supposed to be an exchange admin but when I login to the admin console for exchange it only appears to have settings for the user level and not org level.

Shouldn't there be settings for Mail flow, Mailboxes, Rules, Message trace, etc?? Trying to troubleshoot an exchange issue (specifically need mail trace) and I don't have any visibility. Kind of ridiculous. I also elevated privileges for another email/user under the org that I have but got the same type of access. Anyone have any ideas?

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Exchange | Other
Exchange | Other
A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.
Answer accepted by question author
  1. Hin-V 7,060 Reputation points Microsoft External Staff Moderator
    2025-10-10T07:05:22.3366667+00:00

    Hi @Benjamin

    Thank you for posting your question in Microsoft Q&A. 

    Based on your description, it looks like the issue is caused by missing admin permissions on your account. To troubleshoot it, you need to contact your organization's Global Administrator. They are the only ones who can recheck and grant you the necessary role. You can forward these instructions to them: 

    Navigate to Users: In the left-hand navigation pane, go to Users > Active users.  

    Select the User: Find and click on the name of the user who needs access.  

    Manage Roles: In the user's details pane that opens on the right, select the Account tab.  

    Below user name and email, click on Manage roles.  

    Select Admin center access and check the box for Exchange Administrator. This could help provides comprehensive access to all Exchange Online features.   

    After the role has been assigned, it can take from 15 minutes to an hour for the permissions to fully propagate through Microsoft's systems. You may need to sign out and sign back in, or clear your browser cache, to see the changes.  

    Ensure you are logging into the correct Exchange admin center at: Exchange Admin Center 
    If you have any additional concerns, feel free to comment below. I would be more than happy to assist.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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