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Contact Azure Support to pay this invoice - how??

Gary Medina 0 Reputation points
2025-10-10T06:02:01.9166667+00:00

I have not used Azure in a long time and I have a past due balance of $0.11 (11 cents) but it says amount due is $0.00 and when I try to pay is say Contact Azure Support to pay this invoice. How do I contact support and pay this?

Sorry I am posting here but I cant find any child tag for Billing

Azure Storage
Azure Storage
Globally unique resources that provide access to data management services and serve as the parent namespace for the services.
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  1. MD ABDULLA AL MOSABBIR 70 Reputation points
    2025-11-25T05:07:10.3033333+00:00

    1. Go to the Azure Support page

    You can reach support from here: Portal → Help + support → Create a support request

    Alternatively: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade

    2. Choose the right options

    Issue type: Billing

    Problem type: Payment, charges, or invoicing

    Problem subtype: Unable to pay / past due balance

    Billing support is free, so you won’t be charged anything.

    3. Submit the ticket

    Support responded and manually cleared the past-due 11 cents on their side. After they closed it, my subscription went back to normal and there was nothing left to pay.

    Why this happens

    For extremely small amounts (like a few cents), the system sometimes blocks automatic payment attempts and requires support to clear the balance. It’s a known behavior with old inactive subscriptions.

    4 people found this answer helpful.

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