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how can I fix the issue in Azure support " Entra ID and update professional support plan"?

rain purple 200 Reputation points
2025-10-09T03:44:14.9066667+00:00

Hello, All

 I cannot send a support apply in Azure platform , because there's no basic choice to select next step,and  there's also some issues with update professional support plan with 29$/month.  the feedback is that I have enough  rights to update it or there's no enough support role for it now.

How can I do it next step?

 Please check the picture with the issues I faced when I apply a support request in Azure platform. and there's a problem with update MFA,  I need to ask for a help.

Thank you very much!

Best Regards

rain

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  1. Bharath Y P 7,080 Reputation points Microsoft External Staff Moderator
    2025-10-29T05:25:32.8033333+00:00

    Hello rain purple,

    We understand that you are encountering an issue with your Azure support, specifically with your Entra ID account and updating your professional support plan. Here's how you can address these issues:

    If you're trying to create a support request and are unable to proceed due to restrictions with your Microsoft Entra ID account, please be aware that professional support plans (pay-per-incident) are not available for Microsoft Entra ID accounts. To tackle this, you can:

    • Sign out of your Microsoft Entra ID account.
    • Sign in with a Microsoft Account (MSA) (like Outlook.com or other personal email). Note that you can use non-Microsoft emails like Gmail too.
    • After signing in, you should attempt to create your support request again by selecting the appropriate product information and reusing your previous description.

    Make sure to double-check the locale settings of your browser as they can affect the support options available to you.

     Issues with Professional Support Plan:

    If you're unable to update or purchase a professional support plan due to permission issues, this typically means:

    • You might not have the required roles or permissions to perform this action. Ensure you have the correct subscriptions and billing accounts.
    • Check with your admin or account owner if you're in a corporate environment.
    • If all permissions are set correctly, you may also consider reaching out to your organization's Azure admin for assistance.

    Updating MFA:

    Regarding the MFA update, if you're facing troubles, it's best to ensure that:

    • You have the necessary permission to make changes to your MFA settings.
    • If you are still stuck, you might need to reach out to Microsoft Support after addressing the other issues mentioned above.

    For additional information. You can refer to the document below for your reference.

    Professional Support (pay-per-incident) support plans are not available for Microsoft Entra ID accounts | Microsoft Learn

    I hope this helps! Let us know if you need further assistance. Thanks

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  1. rain purple 200 Reputation points
    2025-10-30T11:18:25.9833333+00:00

    Thank you very much for your careful and detailed answer, Bharath Y P.

    I will follow your suggestions and ask for Microsoft Support with the issue "Microsoft Entra ID accounts " and MFA updates.

    ☕☕

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