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Please help - i need the parental account deleting as i have no idea how its been selected as the main account or have access to it. my current account has been set to my sons age and i can change it and now locked out of all my business accounts. i need the family support removing and all restrictions.
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Hello Amy Wright,
Thank you for posting your question on Microsoft Q&A forum
Based on your description, it seems your account has been placed under a Microsoft Family setup, and your profile is currently treated as a child account.
To fix this issue you will need access to the parental account, if you don’t know the credentials, you’ll need to recover them via https://account.live.com/password/reset
After you have access to the parental account:
Feel free to reply back to this post to update about your issue, I'll be happy to help you resolve it.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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I cant get access to the parental credentials its not my email that i have permission or access too, i have o idea how its ended up on the account. please can it be deleted and reinstated with my email as the parent
I see, if that is the case then I suggest you contact Microsoft support live chat for further assistance about this issue:
i did and they told me to message here! i asked if there is a telephone number to contact someone as this is urgent and there apparently isn't one!
Refer to this site for phone numbers to contact customer support:
Choose the appropriate number align with your region.