Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.
Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access to cancel your subscription directly.
To cancel your subscription, please follow the step below:
- Go to https://account.live.com and sign in to the account you used to make the purchase.
- Go to Services and Subscriptions.
- Choose the subscription you want to cancel, then click Cancel.
- Review the page, and if you're sure you want to proceed, click 'I don't want my subscription' to cancel.
For your reference, you can check the complete information here: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.
Click this link: https://support.microsoft.com/contactus/ and sign in to your Microsoft account.
Select Microsoft 365 > Click 'Get home support'. > Type "Chat with an agent" and press Enter > Click "Contact support" at the bottom > Select the product you need help with > Follow the prompts.
Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
To access the full range of support options, including chat, please contact them during business hours which are Monday to Friday from 9 AM to 5 PM local time.