How to fix Correlation Id: 78342751-7312-4e3a-ba40-fa42e510feb2 Timestamp: 2025-09-29T12:16:22.000Z DPTI: d4555cf786859328858c7b10d828d8c02e50932d189946bbf5abe6b289337347 Message: The credential is invalid. Unexpected sub status (6008). Tag: 657rx Code: 2

Hi Ana,

Thank you for posting in Microsoft Community. I'm sorry to hear you're experiencing issue while trying to log into Microsoft 365. The invalid credential message with the (6008) sub status is super annoying, especially when it locks you out of OneDrive or Teams.

So, this error usually means there might be some outdated or conflicting credentials hanging out on your device. to help fix, I'd suggest signing out of all Microsoft apps first. Then, clear any saved credentials in the Windows Credential Manager and get rid of that cached identity data, and don't forget to check the AAD Broker Plugin folder deleting its contents might help, you can re-register your device by disconnecting and reconnecting your account under “Access Work or School” in your Windows settings.

Just to narrow things down a bit, have you changed your password recently? Or is this error popping up on more than one device for you? Also, can you still get into other Microsoft services like Outlook or Teams through a browser?

Let me know how it goes. I will be more than happy to assist you.

Regards,
Carlo

Correlation Id: f3ffb0f3-c5f3-403b-8d8f-39d42f50b495

Timestamp: 2026-03-02T20:45:19.000Z

DPTI: 6f7aa8d66dbbf1b0d416fb63427b0ccb654e9f4678627f81de2a171098934c9b

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2148073494