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When I try to create my new Microsoft 365 Family account, it won't accept my personal email. When I type in my personal email account it says: "You can't sign up with a work or school email. Use your personal email instead." But I am using my personal email.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Answer accepted by question author
Hello
What is the email domain you use? Please do not share your entire email address since this platform is public. Instead, share the part after the @ sign. For example, is it hotmail.com, outlook.com, or gmail.com?
That's the problem Nancy. You might be using that address for personal purpose, but by Microsoft's definition, that's a business/commercial tier address. GoDaddy partners with Microsoft to resell Microsoft's commercial line products. So the account you set up via them is seen as a work/school account by Microsoft.
You would need to use free email address such as gmail or yahoo, or use Microsoft's native domain outlook.com in this case.
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I have the SAME issue. My MS365 subscription is under my gmail account, and on my personal laptop, but ever since I logged into my school account to use their email to communicate with a prof, I now get this error message and I can no longer access my MS365 unless I use my work or school address which I do not want to use. My gmail should be the default address, and this is super irritating.