Class Teams is randomly refreshing a page and dropping all the data on it.

Question

Class Teams is randomly refreshing a page and dropping all the data on it.

Heather Peake 116

We are having issues with Class Teams and the class notebook.

The students will be working away and suddenly for an individual the Teams page will refresh and just drop all the data from it causing the learners to lose work.

What is causing it and how do we make it stop please?

Anonymous

2025-09-30T19:53:49.1066667+00:00

Hi @Heather Peake,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the steps I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Anonymous

2025-10-01T21:41:25.9066667+00:00

Hi @Heather Peake,

I hope you are having a great day

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

Answer accepted by question author

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Your answer

Anonymous

2025-09-30T19:53:49.1066667+00:00

Hi @Heather Peake,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the steps I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Anonymous

2025-10-01T21:41:25.9066667+00:00

Hi @Heather Peake,

I hope you are having a great day

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

Answer 1

Hi @Heather Peake,

Thank you for posting your question in the Microsoft Q&A forum.

The behavior you're seeing where a student's Teams page refreshes unexpectedly and causes their Class Notebook work to disappear which is a known issue with several contributing factors.

This issue is typically caused by a combination of Teams desktop app instability (including refreshes or crashes), delayed OneNote syncing due to large edits or connectivity drops, brief internet interruptions that trigger reloads, and outdated or corrupted local cache, all of which can result in unsaved Class Notebook content being lost.

In order to prevent this, you may try these steps below:

Use the OneNote desktop app

Encourage students to open Class Notebooks in the full OneNote client using the “Open in OneNote” button in Teams.
This ensures continuous sync and local caching of changes.

Ensure stable internet connections

Use wired connections where possible.
Avoid running network-intensive tasks concurrently on Wi-Fi.
Periodically trigger manual sync or save in OneNote.

Monitor sync status

In OneNote: Go to File > Info > View Sync Status.

Clear teams cache

Quit Teams and delete the following folders:
%appdata%\Microsoft\Teams\Cache
%appdata%\Microsoft\Teams\Code Cache
%appdata%\Microsoft\Teams\GPUCache
For the full guide, please refer to this article: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Keep software updated

Ensure the latest versions of Teams and OneNote are installed.
Use the web version of Teams if desktop issues persist.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Heather Peake 116 Reputation points

2025-10-02T08:11:39.8233333+00:00

Thank you.
Its difficult to get students to tell you when something is working so I'm hoping that having shared your suggestions that fewer reports of issues is in fact proving it to be a solution.
So, yes I do believe it is a solution.
Anonymous

2025-10-02T15:28:32.4633333+00:00

Hi @Heather Peake,

Thank you for your response. I appreciate your feedback and it’s encouraging to hear that the suggestions shared are leading to fewer issue reports that’s often a strong indicator that the solution is working effectively. Please don’t hesitate to reach out if any new concerns arise or if further support is needed.