One of my contacts at Surface has confirmed the issue with the web BMR download page and has reported it (The IT Toolkit still works ok). Unfortunately, I don't have any info on when this will be fixed. It is a worldwide issue.
I need system recovery image for my surface book 2 .
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 14.000000000000002%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Imran Sakib
20
Reputation points
I tried to download from support.microsoft.com with the serial number of my device but it is showing a temporary error has occured, please try again later. Now please tell me the solution
Surface | Surface Book | Install and update
Answer accepted by question author
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 additional answers
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Barb Bowman 80,795 Reputation points MVP Volunteer Moderator
2025-09-26T09:46:46.97+00:00 The website has been fixed
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Imran Sakib 20 Reputation points
2025-09-26T13:40:16.88+00:00 Thank you , I have also noticed today .
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Imran Sakib 20 Reputation points
2025-09-25T09:46:41.0933333+00:00 Then what could be the solution?
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Barb Bowman 80,795 Reputation points MVP Volunteer Moderator
2025-09-25T14:05:01.1966667+00:00 Sorry, you need to wait for Microsoft to fix this.
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