I accidentally opened two emails in my college email account that I have realized was phishing. Now the two documents cannot be removed from microsoft 365, one drive, or any office apps. Can someone help me on what I have to do to remove these?

Hi @Nunzio A Bisking,

Thank you for reaching out to us. I’d like to provide you with the following information:

Since you do not have editing permissions granted by the tenant administrator — which is likely your school’s IT department — you won’t be able to delete the shared data on SharePoint by yourself.

First, you need to contact your school’s IT department (in most cases, they hold admin rights in the tenant) to carry out the following steps to secure and clean your account:

1. Request the admin to temporarily block your email account

This helps prevent phishing emails from continuing to harm the school’s system.

• Step 1: Access the Admin Center

• Step 2: Go to Users → Active Users → Block sign-in

This action will temporarily suspend all activity on your email account.

2. Request the admin to delete the two attached documents

These files were sent via SharePoint and can only be deleted from the system by an admin.

3. Request the admin to review and clean your account

After deleting the files, the admin should thoroughly check your account to ensure no malicious data or dangerous links remain.

Once these steps are completed, your account will be cleaned, and the unwanted documents will be fully removed. This also helps protect your school’s tenant from third-party security risks.

 If you have any updates regarding the issue, or if you have any other questions or concerns, please feel free to share them with me. I’ll be here to support you.

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