Azure Database for PostgreSQL
An Azure managed PostgreSQL database service for app development and deployment.
Database Failed
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Mark Davis
0
Reputation points
We have observed repeated failures on our production database starting from 11th September 2025. The database has failed every day for the past five consecutive days. This pattern is concerning for service continuity and may indicate an underlying resource or configuration issue.
Impact:
Service reliability is at risk due to repeated outages
Potential disruption to dependent applications and users
Risk of data access delays or downtime during business-critical operations
Request: Please investigate the Resource Health for this database instance to identify the root cause of these repeated failures. We would like to understand:
The specific cause(s) of the failures
Any related alerts or incidents in the service backend
Recommended remediation steps to prevent recurrence
Additional Details:
Service: common-rm-qa-psql-01
Region: North Europe
Failure Dates: 11th September 2025 – 15th September 2025 (daily)
| 09/15/2025 | 1 health event(s) | 1 health event(s) | |
|---|---|---|---|
| 09/15/2025 | 1 health event(s)1 health event(s) | ||
| 09/14/2025 | 2 health event(s)2 health event(s) | ||
| 09/13/2025 | 1 health event(s)1 health event(s) | ||
| 09/12/2025 | 4 health event(s)4 health event(s) | ||
| 09/11/2025 | 11 health event(s)11 health event(s) |
Environment: QA
Priority: High – QA Impact
Azure Database for PostgreSQL
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Kalyani Kondavaradala 1,735 Reputation points Microsoft External Staff Moderator2025-09-15T11:41:42.57+00:00 Hi Mark Davis,
Here are some steps you can take to investigate the issue:
- Review Alerts and Incidents: Navigate to the Alerts section in the Azure portal. Check if there were any alerts related to your database service during the failure dates. This might give insights into what went wrong.
- Database Logs: Access the database logs for any errors or abnormal activities leading up to and during the failure periods. You can find these logs in the Azure portal under the SQL databases resource.
- Configuration Check: Verify the database configurations, including scaling settings and connection strings, to ensure everything is correctly configured.
- Investigate Resource Limits: Ensure that your database isn't hitting resource limits (like DTUs or storage) that could cause it to fail. You can check resource metrics in the Azure portal.
Can you please confirm, the requested details below.
- Can you provide specific error messages or logs you might have received during the database failures?
- What type of database (e.g., SQL server, PostgreSQL, etc.) are you using, and what service tier or plan is currently assigned?
Reference document:
Could you also please share the requested details via private message so we can proceed with further investigation?
Thanks!
Kalyani
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