Message Code: 715-123220. -- fail to check Feedbacks from Microsoft Partner Center/Collaboration

Hi Divyns Lin,

Thank you for reaching out! I understand you created a ticket in Microsoft Partner Center but cannot view its content. Let’s break this down and get you back on track:

The error Message Code: 715-123220 typically points to access or role validation issues in Partner Center.

Common causes include:

• Insufficient permissions (e.g., not having Admin Agent or MPN Partner Admin role).
• Session or cache problems in the browser.
• Wrong tenant/account if you manage multiple organizations.
• Sync delay after ticket creation.

You can try out these steps:

1. Verify your role

• Go to Partner Center → Account Settings → User Management.
• Ensure your account has Admin agent or MPN Partner Admin role.
• Reference: https://learn.microsoft.com/partner-center/permissions-overview

2. Clear cache and re-login

• Sign out, clear browser cache, and sign back in.
• Try an InPrivate/Incognito window to rule out session issues.

3. Confirm correct tenant

• Double-check you’re logged into the tenant where the ticket was created.

4. Access ticket via Support page

• Navigate to Partner Center → Service Requests → View All.
• Reference: https://learn.microsoft.com/partner-center/report-problems-on-behalf-of-a-customer

5. If still blocked

• Contact Partner Center Support: https://partner.microsoft.com/support

For better help, I would suggest you change tag or create another post under Microsoft Partner Center .

This way you can get help from people with better expertise involving this issue.

Hope this helps!