I can't sign to Windows Store

Sard 20 Reputation points
2025-08-31T15:55:06.3966667+00:00

I can't sign in to my account on Windows Store, the other account works fine but not this one. When I get the log in window, after entering my email and email code / password, it returns back to asking me for the code / password. I tried using both code or password, I tried changing password in my live account via browser but nothing works

Windows for home | Windows 11 | Microsoft Store

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Marc Vernon 9,480 Reputation points
2025-09-01T01:37:12.2466667+00:00

At this stage, I recommend running full system scans with sfc /scannow and DISM /RestoreHealth if you haven’t already. If that still fails, performing an in-place repair upgrade of Windows using the Media Creation Tool is often the most reliable fix, since it reinstalls system components without erasing files.

Best,

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  1. Marc Vernon 9,480 Reputation points
    2025-08-31T16:42:58.27+00:00

    Hi there, this is Marc. Thanks for reaching out to the community.

    The sign-in loop with Microsoft Store usually happens because of corrupted cache or credentials. Start by clearing the Store cache with Win + R > wsreset.exe, then try signing in again. If that fails, reset the Store app under Settings > Apps > Microsoft Store > Advanced options > Reset.

    Also check that your date and time are set automatically, since wrong settings can block sign-in. You can also run the Windows Store Apps troubleshooter, remove old Microsoft account entries from Credential Manager, or re-register the Store with PowerShell using this command:

    Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    If the issue continues, try creating a new user profile or running system scans with sfc /scannow and DISM /RestoreHealth.

    Best regards,

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