CNAME record shows as Missing in Microsoft 365

Question

CNAME record shows as Missing in Microsoft 365

Romans Vasilcenko 0

Hello Microsoft Support Team,

I am currently setting up Microsoft 365 email for my domain and have noticed an issue with DNS records. In the Microsoft 365 Admin Center, the system shows that the CNAME record is still “Missing”, even though I have already added the required DNS entries at my domain registrar (GoDaddy).

Here are the details:

Domain registrar: GoDaddy

Domain: <domain>.com

CNAME record in question: autodiscover / enterprise registration / enterprise enrollment (please confirm which exact CNAME is not propagating)

Time since record was created: 14.08.25 (if i'm not wong)

I have double-checked the DNS settings, and everything seems correct on the registrar’s side. Could you please check on your end why the CNAME record is still showing as Missing and advise me on how to resolve this?

Thank you in advance for your help.

Best regards, Romans Vasilcenko

1 answer

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Answer 1

Vergil-V 3,675 Microsoft External Staff Moderator

Hi @Romans Vasilcenko

Thank you for reaching out to Microsoft Learn Q&A!

****Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. ****

From your inquiry, I understand that the Microsoft 365 Admin Center is indicating a missing CNAME record, even though you’ve already configured it correctly at your domain registrar.

As forum moderators, we do not have access to internal systems or databases due to privacy constraints. This means we’re unable to directly investigate why the CNAME record might not be recognized. To better assist you, we’d appreciate some more information.
+Even a single character can cause a problem. Could you please double-check that the records you've entered at GoDaddy match the required values in the Microsoft 365 Admin Center exactly? To visually confirm, could you please share a screenshot of your CNAME record setup from your domain registrar, similar to the example below?
User's image Before sharing, kindly ensure that any personal or sensitive information (such as your email address, organization domain name, etc.) is removed to protect your privacy and to ensure your reply is valid.

+Running a "DNS Health Check" within the DNS records section of the Microsoft 365 Admin Center can often provide more specific details about the issue and trigger a new check

As mentioned earlier, due to the limitations of forum moderators, my initial response may not have addressed every aspect of your issue. Your feedback is incredibly valuable, and with more details, we’ll continue working together to find the best solution for you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Romans Vasilcenko 0 Reputation points

2025-08-18T07:14:12.3566667+00:00

Thank you
Vergil-V 3,675 Reputation points Microsoft External Staff Moderator

2025-08-18T07:47:21.4066667+00:00

Hi @Romans Vasilcenko
Thank you for sharing the additional images.

***Please understand that our forum is a public platform, and we will modify your image to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. ***

From the details you provided, I can confirm that the CNAME record appears to be correctly configured in your domain registrar. May I ask what the result was after running 'Check health' in the Domain section of the Microsoft 365 Admin Center? Did it return any helpful insights or feedback?

Additionally, I’ve shared further context via private message. Kindly check your mailbox for any email with the subject “New private message on Microsoft Q&A question” to review my response.

Looking forward to hearing back from you!
Romans Vasilcenko 0 Reputation points

2025-08-18T20:10:39.65+00:00

Hello,

I’m unable to access the page that Microsoft support requested for Health check (Service health under the Health menu). When I try to open it, I’m automatically redirected to GoDaddy instead of the Microsoft Service Health page.

Meanwhile, GoDaddy support is currently investigating possible DNS propagation issues with my DKIM CNAME records. If these issues are not resolved by tomorrow evening, I plan to migrate the DNS hosting to Cloudflare to ensure timely DNS synchronization.

Please advise if there is an alternative way to check health or trigger DKIM CNAME validation from your end.

Thank you!
Vergil-V 3,675 Reputation points Microsoft External Staff Moderator

2025-08-19T09:23:13.1+00:00

Hi @Romans Vasilcenko
Thank you for your update.
As mentioned earlier, as a forum moderator, I do not have access to internal databases or systems that would allow me to validate your CNAME records directly.

To clarify the "Check Health" option I referred to, it is located within the Domain section. I’ve included an illustrative image below to guide you through the steps to navigate to the "Check Health" feature.
If you have any updates or further questions, please don’t hesitate to reach out. I’m happy to assist wherever possible.
Romans Vasilcenko 0 Reputation points

2025-08-19T16:48:21.19+00:00

I am unable to access the Microsoft 365 Admin Center at https://admin.microsoft.com. Whenever I try to log in, I am automatically redirected to GoDaddy’s portal instead of the Microsoft Admin Center.

I have already been in contact with GoDaddy support for the past two days. They confirmed that all DNS settings and propagation are correct on their side, and they asked me to reach out to Microsoft directly for further assistance.

Could you please advise:

How can I reach Microsoft’s technical support team directly for this issue?

Is it possible for Microsoft to refresh or update any cached routing/tenant configuration on your side, as this seems to be the only possible resolution left?

At this point I have no other option, so I would greatly appreciate your guidance and support.
Vergil-V 3,675 Reputation points Microsoft External Staff Moderator

2025-08-20T10:10:26.96+00:00

Hi @Romans Vasilcenko
Based on my research, you can access the Microsoft 365 Admin Center through the GoDaddy portal by following these steps:
Step 1: Sign in to the GoDaddy portal, then navigate to the Email & Office Dashboard.
Step 2: On the leftmost side, select Microsoft 365 Admin, and then Advanced.
Step 3: To open an admin center, select Sign In and enter your Microsoft 365 email address.
Step 4: Enter your Microsoft 365 password and select Sign In.

To reach the Support Team for specialized assistance, you can follow these steps:
+Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.
+Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support

I hope this helps clarify your situation and guides you toward to a solution. Please feel free to ask if you have any other questions.
Vergil-V 3,675 Reputation points Microsoft External Staff Moderator

2025-08-25T03:02:38.7566667+00:00

Hi @Romans Vasilcenko
Hope you're having a good day.
May I ask if there have been any updates regarding the missing CNAME record alert in the Microsoft 365 Admin Center, even though you've already configured it correctly at your domain registrar?
Have you had a chance to review the responses shared so far?
I’d appreciate any updates you can provide, and please let me know if there’s anything further I can do to assist.

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CNAME record shows as Missing in Microsoft 365

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