Outlook forcing google sign-in

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Outlook forcing google sign-in

MadMax0rs 25

I am on Windows 11, using New Outlook for Windows, but I have never signed into the outlook app before. Whenever I open it, it takes me to a page in my browser that tells me to sign in with google. I would like to sign in with Microsoft, so I close the google sign-in tab, hoping it might bring up a another sign in option, but nope, it just gets stuck on the loading screen until I close and re-open the app, at which point the same thing happens. I'm not sure if this matters, but I'm signed into Windows with a Microsoft account, where the email ends in "@gmail.com", and the account I would like to sign into is not that same account.

Zaylene Edmonds 0 Reputation points

2026-03-13T22:32:48.8733333+00:00

Same issue as below. Trying to set up Outlook on new work computer and it keeps on bringing me to a Google sign in page where it tells me I don't have a Google email (no kidding, I know that.. my work email is hosted on Microsoft so why, when I am using a Microsoft product (Outlook) is it taking me to a platform to sign into a Google email, and how do I get around this because the answer below doesn't work?
Vivian-HT 15,450 Reputation points Microsoft External Staff Moderator

2026-03-16T04:16:37.5666667+00:00

Dear @Zaylene Edmonds,

I understand your concern. In this case, for further assistance, I recommend posting a new question on the Microsoft Q&A forum so the community and support team can help you in more detail.

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Zaylene Edmonds 0 Reputation points

2026-03-13T22:32:48.8733333+00:00

Same issue as below. Trying to set up Outlook on new work computer and it keeps on bringing me to a Google sign in page where it tells me I don't have a Google email (no kidding, I know that.. my work email is hosted on Microsoft so why, when I am using a Microsoft product (Outlook) is it taking me to a platform to sign into a Google email, and how do I get around this because the answer below doesn't work?
Vivian-HT 15,450 Reputation points Microsoft External Staff Moderator

2026-03-16T04:16:37.5666667+00:00

Dear @Zaylene Edmonds,

I understand your concern. In this case, for further assistance, I recommend posting a new question on the Microsoft Q&A forum so the community and support team can help you in more detail.

Answer 1

Vivian-HT 15,450 Microsoft External Staff Moderator

Dear @MadMax0rs,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, may I please double confirm if the account in question is a Microsoft 365 educational account which is provided by your college/institution?

If you are using a student account, the most efficient solution would be to contact your university IT admin to report this issue and they can help you sign-in your Microsoft account as soon as possible.

Since you’re running into a common issue with the New Outlook for Windows where it defaults to a Google sign-in flow and doesn’t give you an option to sign in with a Microsoft account. According to my research, here are some quick methods I recommend you try:

Method 1: Reset New Outlook to first-run state

Would you please have a try to set new Outlook application to its first-run state and then if you can start from the scratch?

Close Outlook: Ensure that the Outlook application is closed.
Open Run Dialog: Press Win + R to open the Run dialog.
Execute Command: Type or paste: olk.exe --clearLocalState, then press Enter.
On the below pop up, click Yes.
After all above, relaunch New Outlook app, you should be able to add accounts as normal.

User's image Important Considerations

Data Loss: This command will remove all accounts and local data from the new Outlook application.
Reconfiguration: After running this command, you will need to reconfigure your accounts and settings when you open Outlook again.

Method 2: Reset via Windows Settings

Go to Settings → Apps → Installed Apps → Outlook (New).
Click Advanced Options → Reset (or Repair first if you want to try a lighter fix).

Workaround

If you still can’t bypass Google sign-in, you can temporarily use Outlook on the web or Classic Outlook until the new app is fully reset.

I hope this information is helpful. If you have any other questions please feel free to reach out

Thank you for your patience and understanding. I'm looking forward for your reply.

If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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MadMax0rs 25 Reputation points

2025-08-12T04:26:47.9766667+00:00

Thank you for the quick reply! Yes, I intended on signing in with my school account. I ended up signing in with google and adding the Microsoft account from there, then removing my gmail and going into the google account settings and revoking all of the permissions that Outlook requested previously. But before that, I had tried resetting the app through the windows app settings, as well as reinstalling Outlook from the Microsoft Store. The only other way I was able to get it to work was by using the old Outlook desktop app and running it from the command line with the /profiles option and signing in from there, but even then it only opened without issues about half the time. Also, for anyone else with this issue, I just tried the clearLocalState thing and that worked perfectly!
ncooney2015@outlook.com 25 Reputation points

2025-10-19T13:44:39.11+00:00

I just don't understand it. It doesn't give me any option except with google
MadMax0rs 25 Reputation points

2025-10-19T16:15:58.2633333+00:00

Which method did you try?
Brendan Walsh 20 Reputation points

2026-01-30T03:10:08.9766667+00:00

I am at odds with your dilemma. I signed in with gmail and in widows I noticed that my user account was showing an outlook account that I had purged. When I questioned MS they replied ''Outlook forcing google sign-in - Microsoft Q&ASince you’re running into a common issue with the New Outlook for Windows where it defaults to a Google sign-in flow and doesn’t give you an option to sign in with a Microsoft account.'' As you can see , my problem is the reverse where I went in as a google and came out in Outlook.
Vivian-HT 15,450 Reputation points Microsoft External Staff Moderator

2026-01-30T04:30:16.27+00:00

Dear @Brendan Walsh,

Based on your description, this issue refers to a known New Outlook for Windows issue where Outlook defaults to a Google sign‑in flow and does not allow choosing a Microsoft account. However, in your case, the behavior appears reversed. you authenticated using a Google account, yet Windows or Outlook later surfaced an Outlook/Microsoft account that you had previously removed.

Because this behavior does not align with the referenced “Outlook forcing Google sign‑in” issue and seems to involve how Windows, New Outlook, and account identity are being associated or cached and to ensure you receive the most accurate and targeted assistance, I recommend creating a new question in the Microsoft Q&A forum and clearly outlining your specific scenario.

Posting it as a new thread will allow the product team and community moderators to review your case independently, rather than trying to fit it into an existing discussion that focuses on a different sign‑in flow.

Thank you for your patience and understanding

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