Trying to reconnect Microsoft Loop

Question

Trying to reconnect Microsoft Loop

Roy 20

I am experiencing repeated issues with Microsoft Loop where a document constantly shows the message: “Trying to reconnect... This document is now in read-only mode to ensure important changes are not lost.”

This happens across both my personal Microsoft account and my school account. I have tried the following steps without success:

Different browsers: Edge, Chrome, Opera, incognito mode

Different networks, including mobile hotspot

Clearing cache and cookies, logging out and back in

Using both accounts on multiple devices

The issue persists across all attempts, and the document remains in read-only mode indefinitely with the reconnecting spinner.

I also tested the Loop mobile app, here I can edit.

Is this a known issue or a limitation with Loop access in certain regions/accounts? Any help would be appreciated.

Cheers.

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Answer accepted by question author

Huy-K 12,115 Microsoft External Staff Moderator

Dear @Roy,

Good day! Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

To help you with your issue, we need more specific information from you:

Do your classmates have the same issue with you?
Have you tried other workspaces? If yes, do they have the same issue?

In the meantime, kindly try these following steps:
Contact IT Support: please contact your company's IT support. They can provide insights into network-specific issues and might have encountered similar problems with other users.

Use In-App Feedback: Microsoft recommends reporting the issue directly via Loop’s Help & Feedback > Report a problem

Open Microsoft Loop: Go to Microsoft Loop and sign in with the account experiencing the issue.
Access the Help Menu In the bottom-left corner of the Loop interface, click on the question mark icon (?) or Help & Feedback.
Select “Report a Problem” From the menu, choose “Report a problem”. This opens a feedback form.
Describe the Issue Clearly Include the following details:
- The exact message: “Trying to reconnect... This document is now in read-only mode…”
- Mention that it happens across multiple browsers, networks, and accounts.
- Note that the mobile app allows editing, but the web version does not.
- Specify your region (Myanmar) and account types (personal and school).
Submit the Feedback Click Send to submit your report. Microsoft typically reviews these and may follow up if more information is needed.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Huy-K 12,115 Reputation points Microsoft External Staff Moderator

2025-08-10T23:57:28.0366667+00:00

Dear @Roy,

We hope you're doing well. We just wanted to follow up and see if the solution we provided helped resolve the issue you were facing.

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out—we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Huy-K 12,115 Reputation points Microsoft External Staff Moderator

2025-08-12T00:25:48.0066667+00:00

Dear @Roy,
This is our second follow-up to ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

2 additional answers

Your answer

Huy-K 12,115 Reputation points Microsoft External Staff Moderator

2025-08-10T23:57:28.0366667+00:00

Dear @Roy,

We hope you're doing well. We just wanted to follow up and see if the solution we provided helped resolve the issue you were facing.

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out—we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Huy-K 12,115 Reputation points Microsoft External Staff Moderator

2025-08-12T00:25:48.0066667+00:00

Dear @Roy,
This is our second follow-up to ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

Roy 20

Thanks a lot, makes a lot clear!

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Answer 2

Roy 20

Hey there,

Due circumstances it wasn't possible for me to answer, sorry. But unfortunately it hasn't solved the problem yet. I also can only use the web version because I own a Macbook.

Will I still have to wait till an app is available voor Mac?

Cheers.

Huy-K 12,115 Reputation points Microsoft External Staff Moderator

2025-08-18T02:09:40.51+00:00

Dear @Roy,

At present, Microsoft has not released a dedicated desktop application for macOS. Therefore, users on MacBooks are limited to the web version, which may be impacted by this issue. We understand this limitation can be frustrating and sincerely apologize for the inconvenience.

Kindly accept this answer which definitely help all members of the Microsoft Q&A forum to acknowledge and understand the issue at hand.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Trying to reconnect Microsoft Loop

2 additional answers

Your answer