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Deployment of On-Premise Data Gateway returning 500 Internal Server error

Sara Þórhallsdóttir 5 Reputation points
2025-08-05T11:20:30.2866667+00:00

We were trying to create a Azure On-Premise Data Gateway Resource and In the deployment step we get 500 internal server error.

in the Activity Logs for the deployment the "Create Implementation", Starts, Succeeds and is accepted.

Then the "Add or Update Connection Gateways" starts and fails.


{
    "authorization": {
        "action": "Microsoft.Web/connectionGateways/write",
        "scope": "/subscriptions/10458690-52d2-47be-a35d-637eff3699ab/resourcegroups/LogicApp/providers/Microsoft.Web/connectionGateways/HeklaODG"
    },
    "caller": "******@tegra.is",
    "channels": "Operation",
    "claims": {
        <Secret value>
    },
    "correlationId": "e3294fb5-4f1f-40cb-b236-094ac8331158",
    "description": "",
    "eventDataId": "7563e860-225a-4cfd-a48a-0e76271fc78a",
    "eventName": {
        "value": "EndRequest",
        "localizedValue": "End request"
    },
    "category": {
        "value": "Administrative",
        "localizedValue": "Administrative"
    },
    "eventTimestamp": "2025-08-05T10:43:35.8598404Z",
    "id": "/subscriptions/10458690-52d2-47be-a35d-637eff3699ab/resourcegroups/LogicApp/providers/Microsoft.Web/connectionGateways/HeklaODG/events/7563e860-225a-4cfd-a48a-0e76271fc78a/ticks/638899874158598404",
    "level": "Error",
    "operationId": "2726ab25-d4ca-45e8-9f0e-0a487eb88f31",
    "operationName": {
        "value": "Microsoft.Web/connectionGateways/write",
        "localizedValue": "Add or Update Connection Gateways"
    },
    "resourceGroupName": "LogicApp",
    "resourceProviderName": {
        "value": "Microsoft.Web",
        "localizedValue": "Azure Web Sites"
    },
    "resourceType": {
        "value": "Microsoft.Web/connectionGateways",
        "localizedValue": "Microsoft.Web/connectionGateways"
    },
    "resourceId": "/subscriptions/10458690-52d2-47be-a35d-637eff3699ab/resourcegroups/LogicApp/providers/Microsoft.Web/connectionGateways/HeklaODG",
    "status": {
        "value": "Failed",
        "localizedValue": "Failed"
    },
    "subStatus": {
        "value": "InternalServerError",
        "localizedValue": "Internal Server Error (HTTP Status Code: 500)"
    },
    "submissionTimestamp": "2025-08-05T10:47:00Z",
    "subscriptionId": "10458690-52d2-47be-a35d-637eff3699ab",
    "tenantId": "c8e1d79a-efaf-4797-884e-b3ef799f6194",
    "properties": {
        "statusCode": "InternalServerError",
        "serviceRequestId": null,
        "statusMessage": "{\"error\":{\"code\":\"InternalServerError\",\"message\":\"Encountered internal server error. The tracking Id is '45d8198e-b6dc-4bb2-a8d6-2f396c2f727d'.\"}}",
        "eventCategory": "Administrative",
        "entity": "/subscriptions/10458690-52d2-47be-a35d-637eff3699ab/resourcegroups/LogicApp/providers/Microsoft.Web/connectionGateways/HeklaODG",
        "message": "Microsoft.Web/connectionGateways/write",
        "hierarchy": "c8e1d79a-efaf-4797-884e-b3ef799f6194/10458690-52d2-47be-a35d-637eff3699ab"
    },
    "relatedEvents": []
}

The actual On-Premise data gateway was created under the same user and has owner role on the Resource group.

Here is the port results from the On-premise data gateway:

General Information
Service Bus Namespace : WABI-NORTH-EUROPE-D-PRIMARY-relay40.servicebus.windows.net
Host Name : ns-prod-db4-002.northeurope.cloudapp.azure.com
Host IP Address : 172.205.67.149

Proxy configuration : Proxy settings match for all Gateway process configurations.

Overall Results : 55/55 tests succeeded.

Note: If one or more tests failed, contact your network administrator to open the ports for the required servers.
Firewalls often intermittently allow traffic on blocked sites. Even if a test succeeds, you may still need to allowlist that server on your firewall.

Summary:
Server Name:                                       IP Address:          Test Results: 
gv40-prod-db4-002-sb.servicebus.windows.net        20.166.251.77        Success   
gv39-prod-db4-002-sb.servicebus.windows.net        74.234.35.183        Success   
gv38-prod-db4-002-sb.servicebus.windows.net        20.13.131.211        Success   
gv10-prod-db4-002-sb.servicebus.windows.net        20.93.21.116         Success   
gv3-prod-db4-002-sb.servicebus.windows.net         20.93.22.43          Success   
gv49-prod-db4-002-sb.servicebus.windows.net        20.82.128.90         Success   
gv11-prod-db4-002-sb.servicebus.windows.net        20.123.94.4          Success   
gv9-prod-db4-002-sb.servicebus.windows.net         20.93.22.81          Success   
gv42-prod-db4-002-sb.servicebus.windows.net        20.67.248.249        Success   
gv41-prod-db4-002-sb.servicebus.windows.net        98.71.12.144         Success   
gv26-prod-db4-002-sb.servicebus.windows.net        4.245.225.104        Success   
gv25-prod-db4-002-sb.servicebus.windows.net        128.251.49.106       Success   
gv19-prod-db4-002-sb.servicebus.windows.net        20.93.20.51          Success   
gv13-prod-db4-002-sb.servicebus.windows.net        20.93.21.138         Success   
gv7-prod-db4-002-sb.servicebus.windows.net         128.251.49.96        Success   
gv44-prod-db4-002-sb.servicebus.windows.net        20.93.5.192          Success   
gv43-prod-db4-002-sb.servicebus.windows.net        20.234.61.47         Success   
gv32-prod-db4-002-sb.servicebus.windows.net        20.123.80.100        Success   
gv31-prod-db4-002-sb.servicebus.windows.net        68.219.120.45        Success   
gv22-prod-db4-002-sb.servicebus.windows.net        128.251.49.113       Success   
gv12-prod-db4-002-sb.servicebus.windows.net        20.234.60.170        Success   
gv4-prod-db4-002-sb.servicebus.windows.net         128.251.49.91        Success   
gv48-prod-db4-002-sb.servicebus.windows.net        98.71.32.9           Success   
gv47-prod-db4-002-sb.servicebus.windows.net        20.123.65.54         Success   
gv28-prod-db4-002-sb.servicebus.windows.net        128.251.49.117       Success   
gv27-prod-db4-002-sb.servicebus.windows.net        20.93.21.228         Success   
gv20-prod-db4-002-sb.servicebus.windows.net        20.234.63.14         Success   
gv14-prod-db4-002-sb.servicebus.windows.net        128.251.49.143       Success   
gv6-prod-db4-002-sb.servicebus.windows.net         20.93.22.21          Success   
gv15-prod-db4-002-sb.servicebus.windows.net        4.245.225.42         Success   
gv0-prod-db4-002-sb.servicebus.windows.net         20.123.89.255        Success   
gv46-prod-db4-002-sb.servicebus.windows.net        51.138.184.48        Success   
gv45-prod-db4-002-sb.servicebus.windows.net        20.107.169.172       Success   
gv30-prod-db4-002-sb.servicebus.windows.net        20.67.250.62         Success   
gv29-prod-db4-002-sb.servicebus.windows.net        4.245.225.52         Success   
gv21-prod-db4-002-sb.servicebus.windows.net        20.93.22.49          Success   
gv16-prod-db4-002-sb.servicebus.windows.net        20.93.22.37          Success   
gv5-prod-db4-002-sb.servicebus.windows.net         4.245.225.125        Success   
gv51-prod-db4-002-sb.servicebus.windows.net        20.107.168.210       Success   
gv50-prod-db4-002-sb.servicebus.windows.net        20.13.160.78         Success   
gv34-prod-db4-002-sb.servicebus.windows.net        20.107.248.95        Success   
gv33-prod-db4-002-sb.servicebus.windows.net        20.67.232.17         Success   
gv23-prod-db4-002-sb.servicebus.windows.net        4.245.225.142        Success   
gv17-prod-db4-002-sb.servicebus.windows.net        128.251.49.139       Success   
gv1-prod-db4-002-sb.servicebus.windows.net         20.234.60.145        Success   
gv53-prod-db4-002-sb.servicebus.windows.net        98.71.17.38          Success   
gv52-prod-db4-002-sb.servicebus.windows.net        68.219.120.54        Success   
gv36-prod-db4-002-sb.servicebus.windows.net        135.236.153.0        Success   
gv35-prod-db4-002-sb.servicebus.windows.net        20.123.80.198        Success   
gv24-prod-db4-002-sb.servicebus.windows.net        20.93.21.143         Success   
gv18-prod-db4-002-sb.servicebus.windows.net        20.234.62.242        Success   
gv2-prod-db4-002-sb.servicebus.windows.net         128.251.49.150       Success   
gv37-prod-db4-002-sb.servicebus.windows.net        20.166.251.19        Success   
gv8-prod-db4-002-sb.servicebus.windows.net         4.245.225.136        Success   
ne.frontend.clouddatahub.net                       N/A                  Success   

Detailed Results
Server Name: gv40-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.166.251.77

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv39-prod-db4-002-sb.servicebus.windows.net        IP Address: 74.234.35.183

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv38-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.13.131.211

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv10-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.21.116

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv3-prod-db4-002-sb.servicebus.windows.net         IP Address: 20.93.22.43

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv49-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.82.128.90

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv11-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.123.94.4

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv9-prod-db4-002-sb.servicebus.windows.net         IP Address: 20.93.22.81

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv42-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.67.248.249

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv41-prod-db4-002-sb.servicebus.windows.net        IP Address: 98.71.12.144

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv26-prod-db4-002-sb.servicebus.windows.net        IP Address: 4.245.225.104

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv25-prod-db4-002-sb.servicebus.windows.net        IP Address: 128.251.49.106

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv19-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.20.51

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv13-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.21.138

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv7-prod-db4-002-sb.servicebus.windows.net         IP Address: 128.251.49.96

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv44-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.5.192

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv43-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.234.61.47

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv32-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.123.80.100

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv31-prod-db4-002-sb.servicebus.windows.net        IP Address: 68.219.120.45

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv22-prod-db4-002-sb.servicebus.windows.net        IP Address: 128.251.49.113

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv12-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.234.60.170

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv4-prod-db4-002-sb.servicebus.windows.net         IP Address: 128.251.49.91

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv48-prod-db4-002-sb.servicebus.windows.net        IP Address: 98.71.32.9

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv47-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.123.65.54

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv28-prod-db4-002-sb.servicebus.windows.net        IP Address: 128.251.49.117

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv27-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.21.228

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv20-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.234.63.14

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv14-prod-db4-002-sb.servicebus.windows.net        IP Address: 128.251.49.143

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv6-prod-db4-002-sb.servicebus.windows.net         IP Address: 20.93.22.21

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv15-prod-db4-002-sb.servicebus.windows.net        IP Address: 4.245.225.42

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv0-prod-db4-002-sb.servicebus.windows.net         IP Address: 20.123.89.255

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv46-prod-db4-002-sb.servicebus.windows.net        IP Address: 51.138.184.48

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv45-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.107.169.172

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv30-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.67.250.62

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv29-prod-db4-002-sb.servicebus.windows.net        IP Address: 4.245.225.52

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv21-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.22.49

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv16-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.22.37

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv5-prod-db4-002-sb.servicebus.windows.net         IP Address: 4.245.225.125

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv51-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.107.168.210

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv50-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.13.160.78

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv34-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.107.248.95

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv33-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.67.232.17

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv23-prod-db4-002-sb.servicebus.windows.net        IP Address: 4.245.225.142

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv17-prod-db4-002-sb.servicebus.windows.net        IP Address: 128.251.49.139

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv1-prod-db4-002-sb.servicebus.windows.net         IP Address: 20.234.60.145

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv53-prod-db4-002-sb.servicebus.windows.net        IP Address: 98.71.17.38

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv52-prod-db4-002-sb.servicebus.windows.net        IP Address: 68.219.120.54

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv36-prod-db4-002-sb.servicebus.windows.net        IP Address: 135.236.153.0

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv35-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.123.80.198

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv24-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.93.21.143

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv18-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.234.62.242

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv2-prod-db4-002-sb.servicebus.windows.net         IP Address: 128.251.49.150

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv37-prod-db4-002-sb.servicebus.windows.net        IP Address: 20.166.251.19

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: gv8-prod-db4-002-sb.servicebus.windows.net         IP Address: 4.245.225.136

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A                           

Server Name: ne.frontend.clouddatahub.net                       IP Address: N/A

	Port:      Status:    Proxy Uri:                    
	443        Open       N/A
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  1. Peter Lemmen 56 Reputation points
    2025-08-06T07:54:01.66+00:00

    Hi Sara, we have since last week the same error. It used to work for us. It suddenly stopped working at the end of July. We created a Microsoft support ticket and are still investigating what is going on.

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