Overcharged on renewal

Annalise Chapel 0 Reputation points
2025-08-01T21:48:04.63+00:00

Hello, why was i charged $159.00 on automatic renewal instead of the $109.00 i agreed to?

And who can sort this out for me?

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  1. Darhyl Amizola 49,945 Reputation points Independent Advisor
    2025-08-01T22:29:22.7666667+00:00

    Hey there! Nice to meet you!

    Based on your description, I would recommend confirming the transaction details first by signing in to your Microsoft account on account.microsoft.com > Order History > select the date range when you received the $159.00 charge.

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Then please reach out to the Microsoft Billing Support Team for further assistance, as they have the tools and resources to properly investigate the charge. You may contact them through this link:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing Issue" > Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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