A Microsoft file hosting and synchronization service.
Dear @Naila S,
Thank you so much for contacting Microsoft Q&A Forum.
Based on your description, I understand that you are facing with challenges for mobile users managing creative workflows with OneDrive. There are several reasons that may cause it:
- Background restrictions: android often limits background activity for apps like OneDrive.
- Cache/Data corruption: temporary data issues can cause files to not appear or sync properly.
- Permissions & battery settings: missing permissions or aggressive battery optimization can block sync.
- Folder overload: large folders (e.g., Canva uploads or Camera Roll) can slow down indexing and syncing.
- Connectivity or storage limits: poor internet or full OneDrive storage can halt syncing.
Therefore, I have tried to research in all material documents related to this issue and I found several methods that you can double-check to see if they can help. Please kindly consult in these articles:
- Troubleshoot OneDrive for Android app problems - Microsoft Support
- OneDrive is not syncing on Android? Check these 4 solutions
Note: Please note that our support is limited to providing guidance based on official Microsoft documentation. Any third-party resources or references shared are intended solely for informational or consultative purposes. Microsoft does not guarantee the accuracy, reliability, or continued availability of third-party content, and we recommend exercising discretion when referring to such materials.
Besides that, you can try to disable battery optimization to see if it can be fixed: go to Settings > Battery > Turn off Power saving.
Additionally, I have some advice that you can practice for this workflow:
- Use separate folders for Canva assets, blog drafts, and planning files.
- Avoid nesting too deeply, you should keep folder structures simple.
- Use consistent naming conventions to avoid sync conflicts.
- Sync over Wi-Fi and avoid metered connections when uploading large files.
I hope this information can help you in this matter and your work can be back on track soon.
Wish you a pleasant day!
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