Copilot not generating useable download links

Question

Copilot not generating useable download links

Will Davey 180

Hi all,

Experiencing an issue with Copilot where when creating spreadsheets and documents, Copilot is not able to provide a working download link.

For example, if I ask it to create a Word document called "Test", it will reply saying that "the document "Test.docx" has been created and can be downloaded via the following link:", however there is no link, just plain text.

I have also tried asking for the URL of the download link and when pasting this into Edge, I just get a "This webpage can't be found" error message.

I hope someone is able to assist with this.

Thanks,

Sanjeev Gupta 30 Reputation points

2025-11-26T17:43:56.38+00:00

Hi there, I am experiencing a similar issue. Whenever I try to use the standalone Copilot 365 app to generate a Word document, I get this error: However, I cannot directly generate a downloadable Word file or host a link because file creation and external hosting are disabled in this environment.

Anybody got any idea how I can reenable this functionality?? It was working fine until a few days ago. I should asdd, that a few days ago Copilot stopped producing clickable links for me, now this, Its making relying on copilot to be sa very risky game.
Gianco 5 Reputation points

2026-01-31T02:38:26.85+00:00

I'm experiencing the same issue; it displays "Download the Excel/Word document" but fails to provide a link for downloading. This was functioning properly until recently.
4ndy 5ettle 31 Reputation points

2026-02-17T09:27:59.0466667+00:00

STILL an issue. SEVEN months without an acknowledgement or at least a workaround is a deafening silence. You can do better than this M$.
Atelier Walker 5 Reputation points

2026-03-12T14:46:46.4666667+00:00

Yep 12th March 2026 and same issues. Trying to make a simple bookkeeping spreadsheet and no matter how many times it tells me to open the link, click on a tab nothing exists. I’ve wasted 2 hours on this today. Now I learn they are ‘hallucinations’ , it keeps saying ‘you’ve done nothing wrong’ because I haven’t! My first and for the time being, last attempt to use Co-pilot, gawd knows what it costs to develop all this nonsense but what a complete waste of time and money.
Carrie Polk 0 Reputation points

2026-03-17T21:13:14.5933333+00:00

THIS WORKED! I had Copilot create an Excel workbook that I couldn't download, but when I re-entered the prompt via Frontier I received a downloadable link. THANK YOU Alvin Bass!
Barrett, Ryan 0 Reputation points

2026-03-28T21:43:10.7366667+00:00

I am having a similar problem, although I am trying to create an excel sheet, it says it has it created, then will give me a supposedly downloadable file then says, "File unavailable. Generated files expire after a short period. Please regenerate if needed", when I try to download it. Actually, as I am making this comment now, it is downloadable. All I did was not go on Copilot for a few hours and tried again just now. So it seems time fixed it. Hope this helps.

5 answers

Your answer

Sanjeev Gupta 30 Reputation points

2025-11-26T17:43:56.38+00:00

Hi there, I am experiencing a similar issue. Whenever I try to use the standalone Copilot 365 app to generate a Word document, I get this error: However, I cannot directly generate a downloadable Word file or host a link because file creation and external hosting are disabled in this environment.

Anybody got any idea how I can reenable this functionality?? It was working fine until a few days ago. I should asdd, that a few days ago Copilot stopped producing clickable links for me, now this, Its making relying on copilot to be sa very risky game.
Gianco 5 Reputation points

2026-01-31T02:38:26.85+00:00

I'm experiencing the same issue; it displays "Download the Excel/Word document" but fails to provide a link for downloading. This was functioning properly until recently.
4ndy 5ettle 31 Reputation points

2026-02-17T09:27:59.0466667+00:00

STILL an issue. SEVEN months without an acknowledgement or at least a workaround is a deafening silence. You can do better than this M$.
Atelier Walker 5 Reputation points

2026-03-12T14:46:46.4666667+00:00

Yep 12th March 2026 and same issues. Trying to make a simple bookkeeping spreadsheet and no matter how many times it tells me to open the link, click on a tab nothing exists. I’ve wasted 2 hours on this today. Now I learn they are ‘hallucinations’ , it keeps saying ‘you’ve done nothing wrong’ because I haven’t! My first and for the time being, last attempt to use Co-pilot, gawd knows what it costs to develop all this nonsense but what a complete waste of time and money.
Carrie Polk 0 Reputation points

2026-03-17T21:13:14.5933333+00:00

THIS WORKED! I had Copilot create an Excel workbook that I couldn't download, but when I re-entered the prompt via Frontier I received a downloadable link. THANK YOU Alvin Bass!
Barrett, Ryan 0 Reputation points

2026-03-28T21:43:10.7366667+00:00

I am having a similar problem, although I am trying to create an excel sheet, it says it has it created, then will give me a supposedly downloadable file then says, "File unavailable. Generated files expire after a short period. Please regenerate if needed", when I try to download it. Actually, as I am making this comment now, it is downloadable. All I did was not go on Copilot for a few hours and tried again just now. So it seems time fixed it. Hope this helps.

Answer 1

Pope 10

I changed the setting to have copilot think deeper. I then prompted it to "regenerate the response and ensure accuracy".

The next response contained hyperlinked text that contained what I was expecting.

0 comments

Answer 2

Lychee-Ng 20,700 Microsoft External Staff Moderator

Hi Will Davey,

Welcome to Microsoft Q&A!

Sorry for the late reply, I'm just assigned with this. Thank you for reporting the issue, and I understand how inconvenient it is when Copilot does not generate usable download links when creating documents or spreadsheets. It's been a while, so I hope your issue is solved by now.

In case it's not, here are some suggestions on the situation: If you're using Copilot in Microsoft Edge, it's now not supporting actual file creation, but only "hallucinations" of the files. While it can no longer generate or share downloadable samples directly, it can still provide detailed instructions and guidance to help you create them yourself.

If you want to generate files, use Copilot in Microsoft 365 Desktop Apps:

Open Word or Excel > Use Copilot from the Home tab
Ask it to create a document or spreadsheet
Save the file manually or check OneDrive for autosaved versions

Copilot may try to save files to OneDrive, so make sure it is signed in and syncing. You can check your OneDrive > Documents folder for generated files.

Let me know if you'd like help verifying your Copilot environment or any other issues. We’re here to help ensure Copilot works as expected. Thanks for your time.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Warm Regards,

Lychee-MSFT | Microsoft Q&A Support Specialist

Ronnie 5 Reputation points

2025-08-23T13:53:58.22+00:00

I have a user with issue creating , downloading and viewing Visio files in the new format.

it looks like the file has can be created with the .vsdx extension. The file can be downloaded, on opening an error is generated. I got several of the support Team to “sanity” check. They were all able to recreate the issue. The only noticeable difference was the error dialog generated.

Initially I thought this was a file association issue or issue with Visio versioning web free client vs P1/P2.

is it due to Copilot access to the Visio encoding and rendering engine?

Or is this a known limitation or M365 Copilot?

Or am I and the User, doing something stupid.

Any advice appreciated as I have a call with User Monday a.m and I would like to have a Scoobie Do, about what I am talking about?

Plus it is ripping my knitting. If anyone no why a synced B2B user would not appear to be added to an MS team used by both companies.

have a nice weekend Cloud Chasers
Anton VAN PUYENBROECK 25 Reputation points

2025-09-11T08:53:07.0266667+00:00

Same issue. I ask Copilot to create a word document from an excel sheet. It says it has created a document and shows a text
You can download the document here:

📄 Download testDocument.docx

Unfortunately this is not a link, and nothing is stored in my Onedrive.
Same issue if I ask it to create a PDF document.

Same if I ask it from copilot within Excel, or from the web client.
Dolores Voglesonger 0 Reputation points

2025-09-18T23:48:55.22+00:00

Same issue here I think but with a slightly different outcome - I briefly see the document name/link as the reply is getting rendered, then POOF, no document name or link is visible in the response, just the icon.

Sidebar...it's slightly maddening that it's offering to create Google doc file links or email me a file when it can do neither of those things.

I tried multiple browsers, on and off VPN, multiple locations/internet providers. I tried asking it to generate a word doc, pdf, google doc. All same non-result, and asking it to troubleshoot itself led me to this page.

Adding my icon-only screenshot and experience here in case it's helpful for fixing this.
Rick Hamell 5 Reputation points

2025-11-18T16:36:24.1933333+00:00

I too am having the same issue. It usually happens when I ask it to refine a query and add or remove information. The latest was an summary of several emails. I asked it to add information from another email for context. That is when it broke.

Restarting the Desktop Copilot option did not resolve.
Richard A Fontes 15 Reputation points

2025-11-20T16:27:07.8966667+00:00

Also having this issue. When I asked the Copilot desktop app about it, it responded:

The test export failed because the tool I use to generate downloadable files is temporarily unable to create documents. That’s why the card didn’t appear — it wasn’t a download issue on your end, but a technical limitation in the system.
And

I don’t have visibility into when the document export tool will be available again — it’s managed behind the scenes by the system. These interruptions are usually temporary, though, and often resolve within a few hours.
Joseph Abhayaratna 5 Reputation points

2025-11-25T13:04:42.5066667+00:00

I've also been having this issue in the last hour or so every time I ask Copilot to refine the result i.e., the link works in the immediate response, but any refinements I ask for it gives me plain text with no clickable link - and no amount of asking it to provide a clickable link gets one. I asked for the URL, but the URL it provides gives a 404.
Sanjeev Gupta 30 Reputation points

2025-11-27T14:29:21.81+00:00

Honestly, it should not be so difficult to use CoPilot to integrate several workstreams and to provide background support.
Umar Razzaq 10 Reputation points

2025-12-23T09:55:10.0466667+00:00

Why is Microsoft not responding to the matters raised here?? I am having same issues. I am using CoPilot 365 Desktop version with Office 365 and the app occasionally stops providing the downloadable files. It tells me some "string" issues to create my own files or some sandbag link.

Can anyone from Microsoft actually try to assist the users?
Alvin Bass 15 Reputation points

2026-01-21T01:53:09.1066667+00:00

I am having the same issue. It was working fine for weeks, and now I am unable to create anything usable.
Brian Selwa 5 Reputation points

2026-01-30T01:59:06.4433333+00:00

Will CoPilot create files with any web browser? I understand not Edge, but Firefox or Chrome?
Elise 35 Reputation points

2026-01-30T14:25:15.2833333+00:00

I’m using the app. Still can’t download files. Any other suggestions?
Isabel 5 Reputation points

2026-02-06T23:01:52.6166667+00:00

I have tried using my iphone 14, Safari, Firefox, and Powerpoint and I can't get a powerpoint template that I asked M365 Copilot to create. Looks like we are all experiencing the same issue across multiple platforms.
David 15 Reputation points

2026-02-11T10:07:14.82+00:00

I have used my online Co-pilot and PC Co-pilot app to try and generate usable files, nothing works. ChatGPT and Gemini work without any issues. I have a business Office 365 account and it just doesn't work. I was looking at upgrading to an enterprise account for other reasons but if Co-pilot doesn't just simply work whats the point.
Cannata, Gene 0 Reputation points

2026-02-11T16:25:42.7+00:00

I found that if you let some time pass the links do eventually get generated. Try waiting a minute or two and check back to see if the link is added.
Roger Van-De-Sande 0 Reputation points

2026-03-02T14:36:19.4466667+00:00

It's bad enough that MS are pushing a system that obviously is not fit for purpose, but when that system is itself producing multiple excuses for its failures. Come on MS this is BS!
Jarrett R 5 Reputation points

2026-03-05T07:28:29.3433333+00:00

I'm having the same problem. I've tried the desktop Copilot app; mobile app and chrome browser for Copilot web interface. Nothing. After numerous troubleshooting attempts with Copilot to have it provide a link, URL or some other manner of download of an AI agent rulebook it had modified with me, it finally told me the best option was to open Word and follow an extensive set of line-by-line directions to modify the document in question myself! Wait, what?!? I didn't pay for an upgrade to MS 365 Premium so that Copilot could assign more work to me! I use several AI models and the least of them make Copilot look like it's sitting in the corner eating crayons.

UPDATE 3/5/26 11:13 AM: Nothing actionable for other users here; just an update. Now into day two, we started a section-by-section workaround of Copilot providing me text changes on screen that I was then copy-pasting into a copy of the original. About 1/3 of the way through that, a link to the updated/modified document appeared in the string of our chat; just inserted in the middle of other text. Bazaar. But it finally came through.
Carrie Polk 0 Reputation points

2026-03-17T21:13:56.94+00:00

THIS WORKED! I had Copilot create an Excel workbook that I couldn't download, but when I re-entered the prompt via Frontier I received a downloadable link. THANK YOU Alvin Bass!
Deleted

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Answer 3

Hello,

I may have found a solution regarding file generation, but it required a lot of testing.

I created an agent in Copilot Studio to retrieve data from an Excel file which I manually load in the chat and generate a new file with a specific format using the data from the original file.

I encountered many issues with Copilot Studio, and below is what works and how:

You need short but precise instructions. Long instructions may cause timeouts with all the thing Copilot studio has to process
You need to have Code Interpreter enabled in the parameters
You need to use GPT‑5 as the model
Your input file must be clean, or at least contain one sheet with no specific formatting
Your input file must be a CSV file. The Code Interpreter requires a CSV file. With an XLSX file, it may do “something”, but there is no actual output—even if the agent says the file has been transformed. The generated code simply does nothing
AI Builder works in a similar way, but it requires more technical steps (Power Automate, variables), and all of this also consumes credits

I did not test the agent once published to Teams. The behavior may be different and would probably require some adjustments...

These are all my tests and recommendations that finally allowed my agent to transform the file. It need some upgrade to avoid new issues

It is very frustrating because it worked well with an XLSX file last week, and then it suddenly stopped working for no clear reason, so I had to adapt my agent.

Hope it will help some of you

Answer 4

Alvin Bass 15

I have been experiencing the exact same problem. I am now creating my files through Frontier in Copilot with no further issues.

Hope this helps someone.

Carrie Polk 0 Reputation points

2026-03-17T21:11:31.8366667+00:00

THIS WORKED! I had Copilot create an Excel workbook that I couldn't download, but when I re-entered the prompt via Frontier I received a downloadable link. THANK YOU Alvin Bass!

Answer 5

Lychee-Ng 20,700 Microsoft External Staff Moderator

To everyone in this thread, I understand that it's frustrating when Copilot not generating files like you want. Please note that AI assistants in general, and Copilot in particular, are constantly in development. Due to its special characteristics, AI can sometimes make mistakes and has not yet reached the point of being flawless at the moment. Besides Microsoft's effort, it depends a lot on guidance and training from the users -- all of you. Please be patient and understanding of Copilot's behaviors, support its growth, and you will eventually achieve the results you desire.

Aksurhe 10 Reputation points

2026-01-15T22:50:15.7333333+00:00
Its super frustrating when the AI agent says it has created something and you can't access it. I haven't had any success with Copilot actually creating any usable files for me because of this issue. The closest I get is: There is no application set to open the URL blob:https://fa000000129.resources.office.net/bc696baf-c8e2-4758-a5cb-6c99fcf05c83.

This response....sheesh...

This is a freshly generated_attachment, not a blob URL inside the PowerPoint sandbox. That means:

You can click it directly. sometimes...but it usually is the wrong link

It will download immediately. No it won't

It will open in your default PowerPoint app. No it won't

No copying links, no browser issues, no Excel file confusion.

But yet...it is a blob url: blob:https://fa000000129.resources.office.net/bc696baf-c8e2-4758-a5cb-6c99fcf05c83..

Shouldn't it have an option to be able to send the file to me or add it to my oneDrive account. If it can't actually produce the file then why would it say it is creating it. or its created.
Heino Havsgaard Nielsen 25 Reputation points

2026-01-20T07:41:00.9633333+00:00

This is simply not a valid answer - that is a bad excuse.

*"Copilot in particular, are constantly in development. Due to its special characteristics, AI can sometimes make mistakes and has not yet reached the point of being flawless at the moment. Besides Microsoft's effort, it depends a lot on guidance and training from the users -- all of you. Please be patient and understanding of Copilot's behaviors, support its growth, and you will eventually achieve the results you desire"

*You cannot be serious about AI, and have the functionality deviating from day-to-day and cover it by a "it is being developed", if that is the approach, then everything can be covered by that - it is simply not acceptable from a user perspective.
Kurt Koole 40 Reputation points

2026-01-20T17:29:25.9733333+00:00

I have the exact same problem. It also doesn't work within words or excel. I didn't spend hours but took my time perfecting what I want and in the end, nothing useful: no link, just plain text. It also can't save to onedrive.
Kurt Koole 40 Reputation points

2026-01-20T17:35:32.9133333+00:00

Like others said, unacceptable excuse. It's been 6 months and still no output from copilot. This is like buying a car of which the wheels are still in development, so you can't drive it.

Common already!! Gemini instantly creates google docs sheets files, straight out of the browser!
Kevin Bilbee 40 Reputation points

2026-01-21T04:35:24.23+00:00

As others have said this is not a great answer, creating a link is not a LLM feature that would need to be relearned. Creating a file is basic stuff. I believe I was able to write a program on my apple II+ back in the 1980s to create a file.
Kevin Bilbee 40 Reputation points

2026-01-21T04:36:38.8833333+00:00

The problem still exists.
Anonymous

2026-01-23T16:25:33.8733333+00:00

Correct. The links are garbage. The data it generates is also not valid. I asked CoPilot to provide a summary table of times respondents could meet. First it would only include the first respondent. After much prompting it started including more. Many were fictious. Giving it a list of the respondents, got this right. It then claimed the respondents were available when they weren't and vice-versa. The table looked great though. - Even if you couldn't use it and the results were wrong.
Lorie O'Brien 5 Reputation points

2026-01-25T03:38:25.0233333+00:00

HELP!!!!! SAME PROBLEM!!!!
Paul 15 Reputation points

2026-01-30T11:43:56.6366667+00:00

same problem here. tried both Office (local) version of Excel as well as web-version. same problem.
Lorie O'Brien 5 Reputation points

2026-01-31T19:53:32.61+00:00

Additional info: seems to be a common experience that Copilot works for a while and then doesn't. Also, seems to carry over from one computer with my account to a second computer with my MS account. It "broke" at home and when I went to use it at work, it no longer gave me correct links. I was using 365 app initially - thought that might be the problem, uninstalled. Used original app an it worked for a day or so. Now nada. I've scanned my computers, cleared cache, emoved Edge from my computer as well unistalled and reinstalled Copilot. No help....without going through the whole long list basically everything my computer science husband and I can think of. I find it ironic that I received an add from MS to join the amazing experience with Copilot 365. LOL! Copilot has crashed the plane, I think...
Son Vu 10 Reputation points

2026-02-03T11:30:47.6966667+00:00

I asked the Copilot feature in Excel to make edits as requested. It did the work and told me to click on the following link: https://api.asm.skype.com/v1/objects/0-ea-d3-dd96a37b3bc9c515ef48dad272690304/views/original/S09_DNN_So_tai_san_co_dinh2021_updated.xlsx

But the problem is, I have no way to download it—it always returns a 404 error. When I tried using the browser on my iPhone to download it, I only received a file with a size of 0KB. So frustrating
Tracy Cutright 0 Reputation points

2026-02-09T20:16:57.62+00:00

the comment from the Microsoft id BS. if it's not going to create something, do not make us look like chumps trying to figure out that your AI is trash and can't do what you are telling g us it "did". You sound like Elon Musk. Be patient?
David M 0 Reputation points

2026-02-11T16:44:02.4066667+00:00

Same problem.

That link (in blue) opens a website to the WFISD job listings...
Peter F 0 Reputation points

2026-02-12T09:26:47.8233333+00:00

I tried using Copilot to help make changes to an existing document. I wanted to update a style and then apply it to certain lines in the document.

Attempt 1 using M365 Copilot desktop app - it successfully made the changes, but I was unable to download the updated document due to this exact issue.

Attempt 2 using Word 365 desktop app, as suggested by the Support response in this thread. It tells me "I do not have the ability to directly modify your Word document from within this chat". What is the point of adding Copilot to Word if it's unable to update the document - it's basically just a Chatbot?

I'm pretty disappointed that the cost of the Microsoft 365 subscription has increased to pay for Copilot, and yet I can get better results from using Chat GPT for free. Not impressed.
Schyler Jones 0 Reputation points

2026-02-16T12:32:26.9+00:00

Funny that ChatGPT can generate Microsoft formatted documents all day long while Microsoft can't.
Thomas Horn 0 Reputation points

2026-02-16T17:31:57.1133333+00:00

Sam problem, I'm going to drop my subscription. If the product is not working, I'm not going to continue pay for it or wait on you. This is a core function and one of the main reasons to use copilot. Microsoft is not taking this seriously. Another customer lost.
Corinna Cormaggi 0 Reputation points

2026-02-19T20:33:42.5633333+00:00

I am having the same problem however it was working for me just Tuesday fantastically. Now nothing. Also is there any settings I am missing? Because my work computer generates no problem and here on my personal laptop nothing
matthew sorrentino 0 Reputation points

2026-02-19T20:51:20.45+00:00

DELETED
Frank C Szewczyk 0 Reputation points

2026-02-19T22:54:15.9366667+00:00

I just spent a few hours on an employment plan for a friend. It will not download any file that CoPilot says is available. Time to ditch MS365. I have been a customer for several years.
Edward Klein 0 Reputation points

2026-02-20T20:40:42.94+00:00

Same issue in late February. Gave Co-Pilot in Word some text that I wanted it to reformat. It did so, but when I try to get it to create a new Word document from the text, it says it does, but the "link" is just a bit of plain text that doesn't go anywhere.

It's hard to justify an Office 365 premium for Co-Pilot if it can't actually do Office related tasks.
HRMak 0 Reputation points

2026-03-02T08:23:52.9233333+00:00

Same issue here. Copilot creates a new file that cannot be downloaded. When asked how to solve the issue, it tells me that this is a known issue. All a bit disappointing, given that this is what it is supposed to do, well at least that is what the adverts would have is believe.
Heather Cook 5 Reputation points

2026-03-04T19:46:33.2+00:00

Having the same problem. No link available in conversation on the laptop but when I use my phone, the links are available in the same conversation.
Pedro Lucas 0 Reputation points

2026-03-05T12:38:58.6866667+00:00

Same here. Links appear fine on my phone. But there have been few times where link appears correctly (I would say 2-3 times). This might point to some behaviour within Edge browser that may be leading to it.
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Latdavanh V 0 Reputation points

2026-03-13T06:37:52.2266667+00:00

is this problem solved? I have this issue for a long while now, are they going to fix it or not?
Phil 0 Reputation points

2026-03-13T21:05:13.5566667+00:00

I'm having the same problem. This should be just basic stuff. Microsoft AI should work with other Microsoft products.
peter marshy 0 Reputation points

2026-03-14T16:07:06.8033333+00:00

Still a problem. Nothing they suggest works. Ive tried using different browsers (it said edge doesn't work) but neither does chrome. It said only use the Copilot chat from the home tab IN excel/word/PP - but that doesn't work because you can't upload files in that chat. Very frustrating and not good enough that no answer/resolution has been given
Carrie Polk 0 Reputation points

2026-03-17T21:13:33.04+00:00

THIS WORKED! I had Copilot create an Excel workbook that I couldn't download, but when I re-entered the prompt via Frontier I received a downloadable link. THANK YOU Alvin Bass!
Carrie Polk 0 Reputation points

2026-03-17T21:13:48.7766667+00:00

THIS WORKED! I had Copilot create an Excel workbook that I couldn't download, but when I re-entered the prompt via Frontier I received a downloadable link. THANK YOU Alvin Bass!
Christian Bourque 0 Reputation points

2026-04-02T22:45:58.79+00:00

This issue hasn't been fixed in over a year?!

Microsoft are you listening to your customers?!
David Buckner 0 Reputation points

2026-04-27T21:19:04.4433333+00:00

Bizarrely, I was having Copilot in Edge transcribe data from screenshots into a spreadsheet for me and it created a downloadable link with an accurate, working XLSX. It gave an error on opening the sheet about "found a problem with some content in <filename>, do you want us to try to recover?" but the content was fine. Granted, this was not a complicated spreadsheet.

Then I reached the response limit on that Edge chat and fed the prompts to the dedicated Windows Copilot app and it was truly, astoundingly awful - couldn't follow directions, doing the opposite of what I told it, and it couldn't even generate the file. It produced what looked like a file link, but was just a file name in bolded text. It confidently gave me a nonsensical reason why it failed and proceeded to generate more unclickable text.

I can't believe Copilot in EDGE is the superior version, but at least in my use-case, it was.

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Copilot not generating useable download links

5 answers

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