OneNote "Sync Status Failed" Error on Shared Notebook

Tony Jones 0

@T h o m a s _T 4 Using OneNote for a team project, but one of the shared notebooks displays a persistent red "Sync Status Failed" message.

Platform: Windows 11
App: OneNote from Microsoft Store

Attempts to resolve the issue include:

Removing and re-adding the notebook
Confirming the Internet connection is stable
Noting that colleagues are not experiencing this problem

Any advice or steps for troubleshooting this issue?

Thomas_T4 0 Reputation points Microsoft External Staff Moderator

2025-07-25T15:38:33.74+00:00
Hello Tony,

Thank you for posting this issue in the Microsoft Q&A forum.

As per your concern, you are facing error with the OneNote as "Sync Status Failed". I would like to recommend you following steps to resolve this issue:

If you're having trouble seeing recent changes when using OneNote on multiple devices, or if your notebook is showing a sync error, try the following:

Verify that your computer or device has good internet connectivity. A reliable connection ensures that notes can sync quickly and successfully across devices.

If your notebook is stored on OneDrive, check our Service Health status page for any outages. If OneDrive is currently having issues, OneNote may be affected as well.

If your notebook is stored on SharePoint, you'll need to contact your administrator to report, confirm, and troubleshoot any issues.

For more information and guidance please visit this mentioned link and follow the steps:
Fix issues when you can't sync OneNote

Thank you and have a good day!

Sincerely,

Thomas | Microsoft Q&A Moderator

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