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file mengalami force close saat di buka di perangkat ios

Anonymous
2025-06-13T08:25:54+00:00

salah satu file yang saya miliki saat akan dibuka d perangkat ios selalu mengalami force close atu menutup paksa.. apakah ada solusi..??

Microsoft 365 and Office | Excel | Other | iOS

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  1. Anonymous
    2025-06-13T13:38:09+00:00

    Hello Aditya,

    Welcome, and thank you for lending your voice to our collective support system.

    As per your description, I understand that you’re encountering an issue where a file force closes when you open it on your iOS device.

    If your file force closes when opened on an iOS device, it may be due to compatibility issues, corrupted files, or outdated software. Here are some steps to resolve the issue:

    First, ensure your Microsoft Office apps are updated to the latest version. Open the App Store, go to Updates, and install any pending updates for Excel.

    Next, try restarting your iOS device. A simple reboot can clear temporary glitches that may be causing the app to crash.

    If the issue persists, check if the file is stored on OneDrive or another cloud service. Try downloading the file locally and opening it again. Sometimes, network-related issues can cause files to crash when accessed online.

    Additionally, reset the Office app by force-closing it. On an iPhone or iPad, double-click the Home button (or swipe up from the bottom on newer models), find the app, and swipe it up to close. Then, reopen the app and try again.

    I hope these steps prove useful for resolving your issue.

    Regards,

    Matt | Microsoft Community Moderator

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