Share via

Need Help Verifying My School Account – Old Phone Number

Anonymous
2025-06-18T21:57:12+00:00

I’m having a problem with my school account. I can’t verify my identity because the system is sending the code to my old phone number, which I no longer use. I have already changed to a new number.

What should I do in this case? Can someone help me update my phone number or verify my account another way?

Microsoft 365 and Office | Install, redeem, activate | For education | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-06-18T21:59:15+00:00

    Hi there.

    Thanks for reaching out Microsoft Community.

    To update your phone number for your school account, you will need to contact your school's IT department or support team. They should be able to assist you in updating your phone number or verifying your account through an alternative method. Let me know if you need further assistance with Microsoft 365 or Office related queries.

    Best regards,

    Oscar Calvo

    Microsoft Community Support

    Was this answer helpful?

    0 comments