Dear Erin,
I really appreciate you taking the time to respond. I sincerely apologize for any miscommunication earlier.
To contact Microsoft Intune Support directly, you’ll need to work with your organization’s IT Administrator.
Only your IT admin has the necessary permissions to access the support links and create a support ticket following the steps I previously shared.
I sincerely apologize once again for any confusion caused earlier. I truly hope your issue will be resolved as quickly as possible.
To help ensure a smooth support process, please feel free to share the Support Ticket Tracker ID with me via private message. This will allow me to monitor the case and help escalate it if needed.****
To protect forum policies and sensitive information, please share the information requested in the "View Direct Messages" section above.
Here are the steps to open View Private Messages:
To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.


Thank you again for your patience and understanding, it means a lot to us.
Sincerely,
Ruby-N- MSFT | Microsoft Community Support Specialist.