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Can someone help me get back into my account??????

Anonymous
2025-06-30T23:05:35+00:00

I cannot access my main account because I accidentally put the password in wrong too many times. I then tried to reset my password, and it asked to use an authenticator app. I do not have the authenticator set up on my new iphone, because I forgot I had to set it up again with the new phone. So I then got the code sent to my email address and initiated a new password then. But, to make the password change, I then had to use a different method for authentication. So I used my phone number, but it states that the phone number cannot be used right now. This has been going on for numerous days. I then tried to use the recover account form, but Microsoft generated an automatic email that says it can't be used for accounts with two factor authentication enabled. So I tried to call a help line which told me to go to online to get help. But to get help I need to sign into my account. I tried to call back and it wouldn't give me any options, said I can only use online help. So at this point I don't know how I can get back into my account if I cannot talk with someone. Is there any way I can actually get someone on the phone??

Microsoft 365 and Office | Excel | Other | iOS

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  1. Igor Leyko 111K Reputation points Independent Advisor
    2025-07-02T15:58:42+00:00

    You may create a new account and use it for support contacting.

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  2. Anonymous
    2025-07-02T13:57:21+00:00

    To contact Microsoft support, you have to be able to sign in. If you click, can’t sign in, then it takes you through all the exact same steps. There’s no way I can find to actually talk to someone without being able to sign in. This customer service is the worst I’ve seen.

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  3. Igor Leyko 111K Reputation points Independent Advisor
    2025-07-02T00:03:00+00:00

    You may contact Microsoft support via https://support.microsoft.com/contactus/ page.

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  4. Anonymous
    2025-07-01T02:53:20+00:00

    Thanks for sending the link. But I did work through those options before sending the link. I wasn’t able to find anything that would help.

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  5. Igor Leyko 111K Reputation points Independent Advisor
    2025-06-30T23:37:50+00:00

    Hi Matthew,

    My name is Igor, it's a pleasure for me to help others and I'll try to help you. I am merely a fellow user trying to provide insight and information that may be helpful to others.

    Please try recommendations at https://support.microsoft.com/account-billing/t...

    Tell the result.

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