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Why can’t I use the apps from 365 account on my desktop?

Anonymous
2025-04-09T21:52:08+00:00

Why can’t I use my office 365 on my desktop but they work fine on my mobile devices?

Microsoft 365 and Office | Install, redeem, activate | For business | iOS

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  1. Anonymous
    2025-04-10T13:01:02+00:00

    Hello Jesse,

    Welcome to Microsoft Community.

    I understand your Office 365 works fine using Mobile device , however you cannot access this using your Desktop

    I will be guiding through some possible causes and solutions

    1 Network Connectivity issues
    Firewalls, proxies, or VPNs could be blocking the authentication endpoints. Ensure that your network settings allow access to Office 365 services
    2 Incorrect Credentials
    Ensure that your username and password are typed correctly. Sometimes, simple typos can prevent successful login
    3 Multi factor authenticator
    If your organization uses MFA or conditional access policies, ensure that your desktop device meets these requirements
    4 Installation
    Sometimes, a corrupted installation or having multiple versions of Office can cause issues. Consider reinstalling Office 365 on your desktop

    Best Regards,
    Sunday | Microsoft Community Support Specialist

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