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I can't open the presentation in Sway

Anonymous
2025-06-09T14:29:02+00:00

Can't open the presentation in Sway. It's just loading and nothing opens.

Microsoft 365 and Office | Sway | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-17T22:57:06+00:00

    Hello, 
    Is there any update on the progress?
    If the issue has been resolved, please mark the helpful replies as answers.

    This helps others in the community facing similar problems.
    Thanks for your understanding.
    Warm regards,
    Alexis-NG - Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-09T16:27:59+00:00

    Hi Влад Буткевич, 
    Thank you for joining the community, it's great to have you here! 

    Based on the screenshot you shared, it seems like you're using an iOS device. This appears to be a temporary issue on Microsoft’s side. According to reports from other users, Sway presentations are currently accessible on Android, Windows, and macOS, but not on iOS devices, regardless of the browser used. 

    You may want to wait about 24 hours and try accessing the Sway again, as the Sway team is likely already working on a fix behind the scenes. 

    If the issue persists after that, I recommend submitting feedback through the Microsoft Feedback Portal****. This helps the product team track and prioritize issues that affect multiple users. 

    Thanks again for your time and for sharing your experience. If you have any updates or further concerns, feel free to reply. 
    Regards, 
    Alexis-NG - Microsoft Community Support Specialist

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