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Onenote keeps crashing.

Anonymous
2025-05-01T22:44:02+00:00

Hello. I am currently using onenote on a samsung tablet. I use it to organise all my notes. On each page, i will have a printout of about 20-30 pages each. I also annotate a lot on it, and draw really big mind maps on the same page.

I havent had much issue with it until yesterday. Whenever I try to use the lasso tool on the mindmap, onenote will just exit on its own.

I have been trying to screenshot my annotated printouts and add them as a attachment pdf (not printout). Ive also seperated the big mind maps from the pdfs on seperate pages. However, microsoft is still crashing. Is there a way to fix this so i can contunue using this app?

I have an exam next thursday and I really need this app to study. Any help asap will be greatly appreciated. Thank you.

Microsoft 365 and Office | OneNote | For education | Android

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  1. Anonymous
    2025-05-05T19:29:55+00:00

    Hello,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Best Regards,

    JK

    Microsoft Community

    Moderator

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  2. Anonymous
    2025-05-02T17:23:27+00:00

    Hello GWENDOLINE HOANG YU WEN,

    Good morning,

    Welcome to Microsoft Community, we are here to help

    Thank you for bringing this to our attention, I understand that you need assistance with OneNote Crashing. If OneNote keeps crashing on your mobile device, here are some troubleshooting steps you can try:

    1. Force Stop the App

    • Go to Settings > Apps > OneNote.
    • Tap Force Stop to close the app completely.
    • Restart OneNote and check if the issue persists.

    2. Clear Cache and Data

    • Navigate to Settings > Apps > OneNote > Storage.
    • Tap Clear Cache first and test the app.
    • If the issue continues, tap Clear Data (this will remove locally stored notes, so ensure everything is synced before doing this).

    3. Update OneNote

    • Open the Google Play Store or Apple App Store.
    • Search for Microsoft OneNote and check for updates.
    • Install the latest version, as updates often fix bugs and improve stability.

    4. Reinstall OneNote

    • Uninstall the app from your device.
    • Restart your phone.
    • Reinstall OneNote from the app store.

    5. Check for System Updates

    • Go to Settings > System > Software Update.
    • Install any pending updates, as system compatibility issues can sometimes cause app crashes.

    6. Sign Out and Sign Back In

    • Open OneNote and go to Settings > Account.
    • Sign out of your Microsoft account.
    • Restart the app and sign back in.

    Hope this helps,

    Best Regards,

    JK

    Microsoft Community

    Moderator

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