My authenticator app isn't working hence I can't log in to my account. It's very urgent

Anonymous
2025-04-24T13:18:09+00:00

My authenticator app is working, unable to log in

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  1. Anonymous
    2025-04-28T22:58:37+00:00

    Hi.

    Please let me know how it goes.

    Jose R.
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business Day.

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  2. Anonymous
    2025-04-28T03:29:13+00:00

    Error Code: 500121

    Request Id: ce1137dc-b13d-4490-a0e4-cb951f872300

    Correlation Id: 97839eeb-8550-4f32-8581-cde956b4ab45

    Timestamp: 2025-04-28T03:26:23Z

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  3. Anonymous
    2025-04-24T18:50:22+00:00

    Hi.

    Thank you for contacting Microsoft Community.

    I understand the urgency of the situation. To resolve this issue, you can try the following steps:

    1. Open the Microsoft Authenticator app on your device.
    2. Tap on the three dots in the upper-right corner and select "Settings."
    3. Tap on "Time correction for codes" and then tap "Sync now."
    4. Try logging in to your account again using the code generated by the Authenticator app.

    If the issue persists, you can also try removing and re-adding your account to the Authenticator app. Let me know if you need further assistance.

    Jose R.
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business Day.

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