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OneDrive App on iPad Pro not synching

Anonymous
2025-05-15T19:07:53+00:00

I have been using OneDrive on my Thinkpad laptop with no issues. Recently I purchased an iPad Pro and downloaded the OneDrive App. I see some of my folders and files from 2024, but newer content is not synching. I also noted that my folders and files on my Thinkpad laptop are not synching to my online OneDrive.live.com account. I have tried all options explained online but have not been able to resolve the issue. Please advise how to proceed.

Microsoft 365 and Office | OneDrive | Other | iOS

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Anonymous
2025-05-16T13:17:25+00:00

Hello,

Welcome to the Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well despite the situation you find yourself in.

I understand the issue you are facing with OneDrive on your iPad Pro and Thinkpad laptop. To troubleshoot the syncing problem, please follow these steps:

  1. Check your internet connection on both devices to ensure they are connected.
  2. Update the OneDrive app on your iPad Pro to the latest version from the App Store.
  3. Sign out of the OneDrive app on both devices and then sign back in.
  4. Make sure that the files you are trying to sync are not open or in use on any device.
  5. Check the storage space on your OneDrive account to ensure it is not full.
  6. Restart both devices and then try syncing again.

Hope this helps.

Best Regards,

Fordy B.

Microsoft Community Moderator

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  1. Anonymous
    2025-05-19T15:25:38+00:00

    We are happy to hear that the problem you had has been resolved. We’re glad we were able to help you!

    To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

    Thanks again for choosing Microsoft!

    Regards,

    Fordy B.

    Microsoft Moderator

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  2. Anonymous
    2025-05-17T18:41:48+00:00

    Thank you, I appreciate the assistance. The issues has been resolved.

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