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Double payment

Anonymous
2024-12-26T03:24:44+00:00

Hello

I have already paid for one year's usage fee.
But I have received another billing email.

Please check it as soon as possible.

I have a lot of data stored in OneDrive.

It would be a big problem if it were to be damaged.

Microsoft 365 Family 구독에 대한 결제가 진행되지 않았습니다. 구독 혜택에 대한 액세스 권한을 잃지 않도록 결제 방법을 변경하거나 업데이트하세요.

구독: Microsoft 365 Family
결제 기한: THB 3,699.00
:--- :---
청구 시도 날짜: 2024년 12월 23일 월요일
:--- :---
결제 방법: Visa **2108
:--- :---
Microsoft 365 and Office | Translator | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-26T06:35:40+00:00

    Hi, Byung hoon Lee

    The community provides technical advice and support to users but is not authorized to handle issues related to billing and refunds. Issues can be better resolved by contacting Microsoft's billing department. Thank you for your understanding!

    You can follow the steps below to connect with Microsoft support, please also consult Microsoft online support for details:

    Contact Microsoft Support.

    1. Visit this website: Contact - Microsoft Support
    2. Type contact in the search box.
    3. Image
    4. Now click on Get Help and select Contact Support below.
    5. Go to the Products & Services tab and choose the Microsoft 365 & Office or Other Products category
    6. Image
    7. On the Category tab, choose Manage My Subscription or other alternatives.
    8. Go to Confirm.
    9. You can now choose the option to Chat with a support agent in your web browser.
    10. Image
    11. If it says Get Help from the Community, you can click again and repeat step 5.
    12. Image

    Please note: The chat support team only works at certain times, so if the last window says it's not available, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    Best regards

    Aiden.C - MSFT |Microsoft Community Support Specialist

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