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Why does it say my account doesn't exist when I try to sign into Microsoft Access.

Anonymous
2024-11-28T03:37:24+00:00

Whenever I try to sign into Microsoft Access, it says "That Microsoft account doesn't exist. Enter a different account or get a new one." I know this isn't the case because when I use it for things like Microsoft Word, Power point, Excel and other things it works fine. Does anyone know why this is the case?

Microsoft 365 and Office | Access | For education | Other

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  1. Anonymous
    2024-12-02T04:42:21+00:00

    Dear Daniel Arechiga Bernal,

    Thanks for posting back.

    To better help you and protect your privacy, we will send you a private message, you can access the PM by clicking this icon.

    Thanks for your time and cooperation! We hope you stay safe and healthy always.

    Sincerely,

    Rhoda | Microsoft Community Moderator

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  2. Anonymous
    2024-12-01T22:39:13+00:00

    Most, but not all, MS 365 licences include MS Access. It may be that yours does not. If you open Word and then select Account you should see what yours contains.

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  3. Anonymous
    2024-12-01T21:05:32+00:00

    Thank you so much for trying to help out.

    1. The account is a work/school account organized by an organization.
    2. I'm sorry but I couldn't follow the steps that you mentioned.
    3. I'm not sure and don't know how to check.
    4. There are know errors when I sign into the Microsoft 365 portal.

    I appreciate all the help I can get and please let me know if there is something I can do to make this easier to solve.

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  5. Anonymous
    2024-11-28T05:05:08+00:00

    Dear Daniel Arechiga Bernal,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    As per your description, it seems that you are having issue sign Microsoft Access with the account that are used in Microsoft Word, Power point, Exce and etc..

    To help you better, we would like to collect more detailed information you're experiencing to us so that we can have a further investigation:

    1. If you are having issue with personal account like Gmail.com, Outlook.com, Hotmail.com etc. or a work/school account organized by your organization?
    2. Would you please share your Office version by navigating to Word>File>Account and take a full screenshot?
    3. Is Microsoft Access installed with Office pack with Microsoft Word, Power point, Excel or installed by other ways?
    4. Where there be any error prompt if you sign the account in M365 portal?

    Meanwhile, please check if SaRA tool can help.

    For your reference: About the Microsoft Support and Recovery Assistant - Microsoft Support

    We'd also recommend you Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn to check the outcome.

    Welcome to post back when you have any update, we will continue doing best to assist you.

    If the understanding above is not consistent with yours, please feel free to post back and point that.

    Your understanding and patience will be highly appreciated. We hope that you are keeping safe and well!

    Thanks for your cooperation.

    Sincerely,

    Rhoda | Microsoft Moderator

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