Share via

sorry, something went wrong and xxx.pptx can't open.

Anonymous
2024-03-12T07:50:18+00:00

The file opens everywhere, but on my iPad it won't.

This issue is very common, I keep it on getting it randomly for PPTX files on my iPad, and it is making it really difficult for me to do my job as a trainer.

People have been complaining about similar issues for years. Has Microsoft finally found out what the issue is and how to solve it?

Microsoft 365 and Office | PowerPoint | For business | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-12T13:15:36+00:00

    Dear Fed Mest,

    I'm sorry to hear that you're experiencing issues opening a PowerPoint file on your iPad.

    When I test in PowerPoint for iPad, I can open pptx files. I'd like to help you, to troubleshoot this issue, you may try the following steps:

    1. Make sure that your iPad is running the latest version of iOS and that your PowerPoint app is up to date.
    2. Try restarting your iPad and test again.
    3. Try saving a copy of the file with a different name and see if you can open it.
    4. If none of the above steps work, you may try uninstalling and reinstalling the PowerPoint app on your iPad.

    If the issue persists, I understand how frustrating this situation can be and sincerely apologize for the inconvenience caused. I'm afraid this issue needs to be investigated from the backend side and collect the background logs.

    As this Forum community has limited resources, the backend support team there has more permission than us, they have more resources to investigate the issue from the backend, they have Escalate channel to escalate your issue to check more and collect log reports for the root cause.

    In this situation, I sincerely recommend that your Microsoft 365 admin, can follow the steps in this article and create a support ticket to contact online support. This would be the most efficient way to handle this case for you.

    Note: To create a support ticket, you need to have Microsoft 365 admin privileges, and if you're not an admin for your Office 365 organization, contact the admin of creating a new ticket.

    Reference: How do I find my Microsoft 365 admin? - Microsoft Support

    Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources to verify the backend information and to get the quick and better assistance, we requested for this.

    I'm sorry and I apologize for that.

    Your understanding and patience will be greatly appreciated. I hope you're staying safe and well!

    Sincerely,

    Tina | Microsoft Community Moderator

    Was this answer helpful?

    0 comments