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Perdi todas as contas que estavam no autenticador, como recupero?

Anonymous
2023-09-26T22:41:16+00:00

Todas as minhas contas que estavam no autenticador sumiram e não conseguir recuperar pelo backup. E assim, perdi acesso as minhas redes sociais pois, não tenho o código para entrar, como faço pra ter minhas contas de voltas no autenticador?

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  1. Anonymous
    2023-10-04T06:12:31+00:00

    Hello

    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link:Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Sincerely

    Khou Sun

    Microsoft Community Moderator

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  2. Anonymous
    2023-09-30T02:10:28+00:00

    HiGabrielle Carvalho1

    Greetings!

    Thank you for posting in Microsoft Community.

    We understand, that you are quite at loss right now. Due to the fact that you have lost access on all of your accounts that was added on your Microsoft authenticator app.

    That is why, we will do our best to provide you with the best possible options that you can try. That might help you recover these missing accounts.

    Common cause:

    Accidental deletion It's possible that you deleted your backup account from your previous device or while managing your cloud storage account. In this situation, you must manually recreate your account within the app.

    Referenced link: Back up and recover account credentials in the Authenticator app - Microsoft Support

    For me to better understand the issue, I’d like to ask a few questions:

    • When did this issue occurred?

    • What is the make and model of the device you are currently using?

    • Were you able to turn on the Cloud backup on your device before this issue has occurred?

    • How many accounts have you added on your Microsoft authenticator app that is now currently missing?

    In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.

    We look forward to your reply,

    Sincerely

    Khou Sun

    Microsoft Community Moderator

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