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Every email that is sent to me I get the same email as a postmaster in my junk but addressed to another email.How do i fix this?

Anonymous
2025-01-28T13:10:02+00:00

Every email that is sent to me I get the same email as a postmaster in my junk but addressed to another email saying their inbox is full. Everyone who has tried to email me gets an email back saying the email hasn't been delivered even though it has. How do I fix this?

Outlook | MacOS | Legacy Outlook for Mac | For education

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  1. Anonymous
    2025-01-28T15:45:00+00:00

    Hello Rebeca barbosa**,**

    Good day! Thank you for reaching out to Microsoft community.

    As per your description, it seems like that you are receiving duplicate emails for every email sent to you: one is addressed to you, and the other is a postmaster email indicating that another recipient’s inbox is full. Additionally, senders are receiving non-delivery reports (NDRs) stating that their emails were not delivered, even though you have received them.

    There could be some possibilities for your scenario, such as:

    • Your email address may be part of a shared mailbox or distribution group that forwards messages to another recipient whose mailbox is full.
    • There might be an automatic forwarding or rule set up in your mailbox that sends copies of emails to another address.
    • Your mailbox or another user’s mailbox may share an alias or SMTP address, causing confusion in delivery.

    As you know, the process/ navigation method depends on which type of app version/ license/ subscription you have. To better understand your issue, I need some addition information so that we can narrow down the main reason and find out the root cause by working together.

    Please correct me if I am wrong and I need your help on sending all the answers along with the data only via Private Message:

    • What's your affected user ID or domain?
    • May I know your affected account type and subscription/ license details?
      • Is it Microsoft 365 family/ business, (basic, standard, premium, enterprise (E3/E5) etc.), educational or Microsoft Personal account (outlook.com/Hotmail.com/live.com) or any third-party account?
    • Are you part of any shared mailboxes, distribution lists, or groups?
    • Do you have any forwarding rules configured for your mailbox?
    • Does the postmaster email mention a specific email address that is full? If so, do you recognize it?
    • Have you recently added or changed aliases or SMTP addresses for your mailbox?
    • Are you getting same result from Outlook Web Application (outlook.office.com)?
    • Since the sender is receiving a bounce-back messages or error notifications when attempting to send emails to your domains.
      • I need you to send me the Non delivery report (NDR) in the Private Messages.
      • Ask the sender to save the email > Save as (attachment).
    • Can you share the exact error message or rejection notice received by your clients?
      • Also, Copy-paste the message header into a .TXT file and send it over the private message platform an attachment.

    Note: to access private message platform, please click on your name, on the right top corner. Select My Profile > View Private Messages.

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    Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for choosing the MS community.

    Looking forward to your response and have a great day ahead!!

    Sincerely

    S M Nazmun Nur | Microsoft Community Moderator

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