Hello Shruti Houji
Good day and thanks for reaching out.
Based on the information provided, it appears the account was deleted by mistake. Please keep in mind, If the account was deleted by mistake, there is a window of up to 30 days in which you can recover it. Microsoft typically retains deleted accounts in a “soft delete” state for this period, giving you time to restore them.
However, given that there are several factors to consider, we need more information on the following to narrow down the issue and better assist you.
- How long ago did you notice that your account was deleted?
- Can you describe the error message you are seeing in the screenshot?
- Are you using a global admin account and do you have any recovery options set up, such as an alternate email or phone number for verification?
(Please keep in mind we forum moderators don't have administrative control over user accounts, especially when it comes to things like account logins, password resets, or access changes.)
If the recovery option isn't set up, we will recommend you contact Microsoft Data protection team. This is because account recovery often requires specialized tools and access to account security, we highly recommend contacting Microsoft’s Data Protection directly for assistance.
Microsoft Data Protection team (Customer service phone numbers - Microsoft Support) has the necessary tools and resources to securely verify your identity and potentially restore your account. They can assist with situations where accounts have been mistakenly deleted, and they’ll ensure that your information is handled with the utmost care.
Depending on your country or region. For some countries, it will be an automated conversation like: First, when you call the hotline, it asks what kind of problem you are worried about.
Answered: authenticator.
A: What kind of product are you using?
B: Office 365 for business.
A confirmation: education or company account?
B: For companies
A: Are you an administrator?
B: Yes.
A: Do you have the other admin in your organization?
B: No.
A: You need one.... Service request?
B: Yes.
Hope this helps! We appreciate your patience and understanding. Have a great day!
Sincerely,
Bertrand | Microsoft Community Moderator