Hi I can not add new contacts to my school account I really need add my classmates please help me

Anonymous
2024-12-09T17:03:57+00:00

I am trying to add my classmates please help me my classmate and I we have school account

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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  1. Anonymous
    2024-12-10T00:11:56+00:00

    Dear Zarela Juliana Haro Flores

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with unable to add new contacts to your school account. To narrow down your issue, could you please allow me to collect more details?

    May I know whether you have the same issue in Teams on the web?

    May I know whether you got any error when you added new contacts to your school account? If yes, could you please share me the screenshot of the error message?

    May I double confirm how you add your classmates to your account?

    You may have a try to add new contact, refer to View or add contacts in Microsoft Teams - Microsoft Support.

    May I know whether you have updated the latest version of Teams Version update history for Teams app deployments - Office release notes | Microsoft Learn?

    In the meanwhile, you may have a try to do following steps for first troubleshooting:

    1. You can try to reset the teams app and check if there is any difference. Clear Teams cache - Microsoft Teams | Microsoft Learn
    2. You may have a try to reinstall Teams and check whether the issue still persists.

    I look forward to your response.

    Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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