When I try to open either SharePoint or OneDrive, the page does not load and it gives "DNS_PROBE_FINISHED_NXDOMAIN" error. How can I solve this?

Anonymous
2024-03-12T17:56:03+00:00

When I first tried to open files folder on teams, it kept loading but at the end nothing showed up. Then I tried it on my Macbook through teams app, the same problem. I even tried to open it through the web version but no luck with that neither.

At first, I was able to view the files folder on my Android phone but now it gives the same error as well.

The rest of the microsoft apps work fine. The problem appears when I try to open SharePoint and OneDrive. I think this is the reason why I cannot reach the lecture files from my teams account.

Microsoft Teams | Microsoft Teams for education | Files | Access OneDrive files

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  1. Anonymous
    2024-03-12T22:16:40+00:00

    Hello Zey_1187,

    I'm Ibhadighi and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

    The "DNS_PROBE_FINISHED_NXDOMAIN" error you're encountering indicates that your device is unable to resolve the domain name of SharePoint and OneDrive, preventing access to these services. Here are steps to try and resolve the issue:

    1. Sometimes, simply restarting your router can resolve DNS issues. Turn off your router for a minute and then turn it back on.
    2. Your current DNS server might be unable to resolve the domain names for SharePoint and OneDrive. Change your DNS settings to use a different DNS server, such as Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1). Here's how to change DNS settings on a Mac:
      • Open System Preferences > Network.
      • Select your network (Wi-Fi or Ethernet) and click Advanced.
      • Go to the DNS tab.
      • Click the "+" button to add a new DNS server.
      • Enter the addresses of the new DNS servers and click OK, then Apply.
    3. Your device stores DNS information to speed up browsing. Clearing this cache can help resolve the issue.
      • On a Mac, open Terminal and type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder then press Enter. You might need to enter your password.
      • On Android, you can clear the cache by going to Settings > Storage > Other Apps > Chrome (or your browser) > Clear Cache.
    4. Ensure your devices and apps are up to date. Sometimes, bugs that affect connectivity can be resolved with updates.
    5. If you're using a VPN or proxy, try disabling it. These can sometimes interfere with DNS resolution.
    6. Sometimes, firewall or antivirus settings can block access to certain sites. Check if SharePoint and OneDrive are being blocked and adjust your settings accordingly.

    If the problem persists after trying these steps, it might be worth contacting your internet service provider (ISP) or your institution's IT support, as there could be a larger issue at play affecting access to these services.

    I hope this helps.

    Best Regards, Ibhadighi

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