How to fix this issue?

Question

How to fix this issue?

Anonymous

I have been downloading MS Teams in my desktop in Microsoft Store but it tells me that I have been downloading apps that distracts it from downloading when in fact, I don't download any files/apps when I am trying to install it. How to fix this issue?

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Answer 1

Dear Geronimo Gabriel T. Natividad III,

Thank you for posting this question in Microsoft Community.

Apologies for the inconvenience caused and please don’t worry, let’s work together and try to move in the resolving direction.

To get a batter understanding about the issue can you try the below Microsoft theme installation methods

The first method is to go to the link below and download Microsoft Teams from the URL and install on your PC and try you get the same issue.

click here ---->> Download Microsoft Teams Desktop and Mobile Apps

Option 2 : Download and install new Teams using an offline installer

Admins can also use a local teams MSIX to provision new Teams. This option minimizes the amount of bandwidth used for the initial installation. The MSIX can exist in a local path or UNC.

click here --- >> Download the .exe installer.. If you have downloaded this file previously confirm you have the latest version by comparing the properties on each file.
Download the MSIX:
click here-> MSIX x86
click here-> MSIX x64
click here-> ARM64
Open the Command Prompt as an Admin.
Depending on where your MSIX is located, do the following:

For local path, enter:.\teamsbootstrapper.exe -p -o "c:\path\to\teams.msix"

Example:

For UNC, enter: .\teamsbootstrapper.exe -p -o "\unc\path\to\teams.msix"

Example:

For more information --->> Bulk upgrade to the new Teams client

If you have any additional questions or if you need any additional help regarding this or anything else at all - let me know, I'll be here to help you out.

And in the meantime, I hope you'll have a lovely day ahead, stay safe & take care!

Yours sincerely,