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Recently updated photo on work account. It used to offer a cropping function but now doesn’t. When enlarging the new photo it is absolutely tiny and almost impossible to view. I know there have been recent updates to teams but this is odd.
Managing presence indicators such as Available, Busy, or Away to reflect user availability
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Drewlander1,
Yes you can switch from your IOS mobile device.
Open Teams on your device. Go to Settings and more (usually represented by three dots or a gear icon). Turn off the “New Teams” toggle.
I hope this helps! Let me know if you have any questions.
Best regards, Oluwatosin.
Thank you Oluwatosin. Can you switch to classic from new on ios/mobile version of teams? This is the only version I use.
Thanks again,
Drew
Hello Drewlander1,
My name is Oluwatosin and I’ll be more than happy to help you with your query." This is a user-to-user community forum. We do not have access to your account.
I'm sorry to hear that you're having trouble with cropping your Teams profile picture.
Here are a few things you can try to troubleshoot the problem.
Restart your Teams client and check if the issue persists.
Switch back to the old or classic Teams and check if the issue persist.
You can do this using the new Teams toggle button.
Check if you have similar issues with Teams on the web by visiting https://teams.microsoft.com/
You can check for Teams updates manually
Click on your avatar icon in the top-right corner of Teams. Go to About > Version to check the current version and update date. Click on the avatar icon again and select Check for Updates to download and install any available updates while you continue working. When prompted, click Refresh Now to restart Microsoft Teams and apply the updates. . Clearing the Teams cache might help.
You can try clearing out the AppDataRoamingMicrosoftTeamsCache and AppDataRoamingMicrosoftTeamsIndexedDB folders and then restarting Teams.
I hope this helps! Let me know if you have any questions.
Best regards, Oluwatosin.