Team auto update makes app restarting even during ongoing meeting

Question

Team auto update makes app restarting even during ongoing meeting

Anonymous

Hi Team,

I am attending online school, which takes place once a week, for 7 hours in a whole.

I don't have other reason to use Teams, and I am sufferring from the autoupdates, which makes the program restarting during the training session.

What I understand from the communication:

Teams doesn’t provide the way to control update. The desktop client updates itself automatically. Teams checks for updates every few hours behind the scenes, downloads it, and then waits for the computer to be idle before silently installing the update.

I expect for ongoing training Teams would understand the computer is not idle, even there is no manual action (using keyboard or mouse, etc). However it is not my experience.

I also have this problem weekly - not just once a month as the article says about the Teams update - and it is getting very annoying.

As I have no real ability to prevent the restart of the program, which can take quite a time, and I lose track of the training session.

What can be the solution here? As Teams provides no chance to the end users controlling when the update gets installed.

Thanks,

Marta

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

Answer 1

I've been using the new teams since it was available to me.
I wanted to make the switch as I had issues in old Teams which were not present in new Teams.
As time goes on, the new Teams started closing to update itself more and more frequently, closing and re-opening with a different window size or on a different desktop.

These last few weeks it has been doing it every day.

It is annoying for it to update like this (sometimes popping up in front of whatever else I was looking at), but at least it wasn't when I was looking at Teams itself.
But last week it did it while I was in the middle of writing a reply to someone (a detailed technical response), and I had to start again from scratch, and today it restarted during an active teams meeting.

This is a serious issue, and I would be surprised if it was caused by anything more than a logic error in code.
The only acceptable solution is a fix.

Answer 2

@Jonas Rose Høeg

I completely agree with you—this is a huge waste of time! The new version of Teams keeps updating incessantly, even during meetings with students. It updates around 20 to 25 times within a 20-minute class, which is absolutely unacceptable. Who approved the release of such a flawed product? It’s clear that too many people are overpaid and not held accountable for their poor performance. And this isn't a free service! Zoom doesn’t have these issues, and I’m actively promoting it within my organization. I hope we switch soon before we lose students due to these subpar products, services, customer care, and support.

The hours spent with support are infuriating, especially when they're asking for logs from a new install. It’s baffling and unproductive. I’m not a fan of the new Teams at all—no Teams means no mess and no problems!

Answer 3

Anonymous

Why would you provide a link to an article clearly labeled as CLASSIC TEAMS when the OP clearly stated New Teams?

This kind of "let's send the first Google link" behavior is unhelpful to the community and stains your reputation.

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Answer 4

Anonymous

Its awful. I have to keep deleting it to get a functioning system. Video simply doesn't work. Even my companies support department cant fix it. THE only way is t delete EVERY TIME prior to a call. New Teams is simply broken.

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Answer 5

Anonymous

I had 2 instances when teams decided to make an update in the middle of a call. This is extremely unprofessional, and I will e switching to another provider.

I really think you should let go the people who made this mess.

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