Class notebook in a new Team doesn't load

Anonymous
2025-06-25T15:27:02+00:00

Hi, I've got a problem with new teams being created, which have a class notebook that doesn't work. When trying to create a new blank class notebook I get a message saying 'something went wrong', and the option to retry. Every time I click retry, I get the same message. It's happened with quite a few teams now. How can I fix the issue, can you help?

Microsoft Teams | Microsoft Teams for education | Class Notebook | Set up Class Notebook

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  1. Anonymous
    2025-07-17T15:11:56+00:00

    Hi Steve,

    This is very helpful, thanks! I assume if we do this, we are creating new Teams, not fixing the existing ones, therefore any existing ones that don't work properly will need to be deleted? This won't overwrite the existing ones, will it? I am under the impression that you can't create two Teams with the same name, so will the system automatically create a duplicate with another name (i.e. by adding an extra character at the end, for example) or will it overwrite existing Teams because they will be named the same?

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  2. Anonymous
    2025-07-10T14:39:17+00:00

    You would need to check with MS if they can fix the ones that have been created - but after some conversation with MS they didnt offer me that

    So yes I didnt find a way to fix created teams, teams would need to be created again from scratch using MGGraph

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  3. Anonymous
    2025-07-10T14:31:43+00:00

    Aaah that answer scares me a little bit. i created 800 teams recently for the next school year. With the MicrosoftTeams module. do i have to delete all thoes teams first a create new with the same name using MGGraph ? or is there another way to fix this issue ?

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  4. Anonymous
    2025-07-10T11:13:34+00:00

    The Issue occurs when teams are set up via powershell using the older MicrosoftTeams powershell module commands, something has broken at MS end to do with using those commands, if you use MGGraph module in powershell to create the teams it works ok again

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  5. Anonymous
    2025-07-01T17:21:46+00:00

    Dear Valerie,

    Thank you so much for your kind words and for giving us the opportunity to support you through this issue. I truly appreciate your patience and the time you've taken to explore the recommendations we provided.

    I'm so sorry for your inconvenience that suggested actions didn’t fully meet your needs, and I'm totally agree with your decision to move forward with submitting a support ticket. That’s a great step to ensure the issue gets the visibility it deserves.

    If you’re comfortable sharing the support ticket number with us, we’d be more than happy to contact Microsoft Support directly on your behalf to help escalate the case and ensure it receives the right level of attention.

    For privacy and security reasons, we recommend checking your private messages for further details and next steps. 

    Here are the steps to open View Private Messages:   

    To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.   

       

    Please don’t hesitate to each out if there’s anything else we can do in the meantime. We’re here for you every step of the way. Thank you for your cooperation.

    Best regards,

    Ben-V – MSFT | Microsoft Community Support Specialist

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