How can I open and download the video recording? I cannot see the file on “files” site.

Question

How can I open and download the video recording? I cannot see the file on “files” site.

Anonymous

Hello,

I created a video call and recorded it as well. However, after two days I could not download the video to my device. I can see that there is a recording in the chat but when I open the files of the chat nothing appears there. Normally I downloaded my videos from files but I can’t even see the files (both video recording and transcribing). Also, when I want to play the video from the chat it doesn’t open/start. What is the problem? How can I solve it and download the video and transcription?

Thanks in advance :).

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1 answer

Answer 1

Hi asli doga kilic,

Greetings. Thank you for posting the thread in our community.

I understand your concern, it seems you cannot open and download your Teams call’s video recording. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

In that case, to narrow down your situation and identify the root cause of your issue, May I confirm the following information with you?

May I confirm whether you encountered issue in a Teams desktop app or Teams for the web (https://teams.microsoft.com)? If you are using Teams desktop app on your Mac, May I confirm whether the issue persists in Teams for the web?
May I confirm whether your classmates have the same issue or not? Could you Please provide me a screenshot of the situation you’ve encountered?
If the issue only happens in Teams desktop app, May I confirm the version number of your Teams app? For your reference: Find the version of Microsoft Teams you're using - Microsoft Support.

Meanwhile, as far as I know, generally, Teams call recordings are usually saved in recorder’s OneDrive. For your reference: Teams meeting recording and transcript storage and permissions in OneDrive for Business and SharePoint - Microsoft Teams | Microsoft Learn.

In that case, I suggest you can directly go to your OneDrive: Microsoft OneDrive and check whether you can find your Teams recording file or not. If you cannot directly find the recording file in your OneDrive, Please also let me know.

Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly provide the requested information so that I can work further. And Thank you in advance for your cooperation!

Hope you having a nice day and really much warm regards to you as well. 😊

Sincerely,

Harry | Microsoft Community Moderator