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Hello,
Please i need your help on this issue.
We are having an issue where Teams channel is disappearing from application
Removing existing teams or channels from Microsoft Teams when no longer needed
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue where only 1 of my TEAMS channels is present and only the last person is present in my chat. Additionally, I don't have the Chats and Channels topic in my Settings options.
Dear IBN.
Thanks for yourreply, I observe that the settings you provided are under notifications and activity which is different to the settings I provided. Kindly inform them to check under chats and channels and then then Make sure that Viewing chats and channels set to Separate And Make sure that Filters turned off (Kindly see the above reply screenshot).
May I please know if the issue they are experiencing is unable to receive notification?
May I please confirm that you get same situation in both Teams for Desktop and Teams on Web (https://teams.microsoft.com/)?
May I know if you are using windows or Mac device?
Looking forward to your response!
Best regards,
Inema
Hello Inema Elyse MSFT
The settings screenshot you sent me is different than what theirs looks like.
Here is the version they are using
And their settings:
Dear IBN.
Good day!
Thank you for posting to Microsoft Community. We are glad to assist!
Based on your description regarding "Microsoft Teams channel disappearing from application". May I double confirm that Viewing chats and channels set to Separate? To check this kindly go to three dots(...)-->Settings-->Chats and channels--> then Make sure that Viewing chats and channels set to Separate And Make sure that Filters turned off (Kindly see below screenshot) then check if it will make any difference
May I please confirm that you get same situation in both Teams for Desktop and Teams on Web (https://teams.microsoft.com/)?
Looking forward to your response!
Best regards,
Inema |Community Moderator