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Hi BobZhang8,
I go through your post carefully and as per your description, since you question is related to CRM training certificates and we’re willing to help you, but we are under Microsoft Office 365 for business category, for Microsoft Certification Program related question, there’s a specific channel for such questions.
We kindly suggest you can contact in Microsoft Certification Program (MCP) support which is a dedicated channel for handling the related queries.
Meanwhile, after my search you can try Go to Certification Dashboard there you can find everything related to your active and past certifications and certification exams.
If there is any issue related with the Office 365 for business applications, please feel free to post back in this community. We will be here for help.
I appreciate your patience and understanding.
Best Regards
Waqas Muhammad