Split from this thread. I'm a technology specialist at an elementary school, and one of my teachers has this problem. When trying to create a new Class Notebook, she gets this error message... "Something went wrong. Try creating the notebook again. Reference number: 5c34****-670b-4e96-9313-****39f09ab0 ... 500 (error) | eus-000.classnotebookapi.onenote.com" The message contains a "Send this error to Microsoft", which sends an email to edunotebookerror@microsoft.com. Unfortunately after sending an email to that address, I get an error-message email back from Microsoft saying I can't send an email to that address because I'm not a member of that group. The message shows that the email was forwarded to another microsoft email account before this error email was generated. So that's why I'm on this forum--the contact info in the error message doesn't work, which vexes me a tad, but I'll move on. Here's what I've done to troubleshoot: I've restarted the Windows 10 laptop computer multiple times. I've cleared the browser cache then restarted the browser. I'm using Chrome, but the problem persists in Edge and IE. I'm unsuccessful both starting from OneNote 2016 (using the Class Notebook tab) and starting from within our LMS, which is called itsLearning. I AM able to create a Class Notebook from another teacher's account. The process looks identical from both teachers' accounts until the final click, after it asks you to inspect whether the notebook looks properly configured. After clicking NEXT or whatever from that screen, I get the error message described above. The problem has persisted over several weeks now. By the way, I've had a bit of frustration trying to use this forum, too. Clicking the "Insert Image" button at the top of this text editor field using either Chrome or Edge results in a frozen window--all entered text lost.

Thanks for your help and sorry for my delay in replying. I checked whether the teacher can access her OneDrive, and yes, she can. When I first tried to access her OneDrive (logged into Office 365 as her, of course--and on her laptop), I was unable and had to go through the hijinx I described earlier in this thread. I believe I mentioned that it's been common for us to be initially denied access to OneDrive over the past couple months despite our being already logged into Office 365 and viewing our email through the Office 365 Outlook app. However, I did finally gain access to her OneDrive--using the hit-and-miss steps described above in my December 15 post. Despite this, however, I still could not create a Class Notebook. Same failure as initially described. So this is a long-winded answer to your question in #4 of your reply above: Yes, that is what I mean. Here's the screenshot of the error message you requested: Wait. Cancel that. I just remembered that, as I mentioned in the final paragraph of my initial post above, trying to insert an image will freeze my screen and result in the old do-over for me. I copied all this text just in case, so I'll try, but I imagine I'll be redoing this post. Nope! Good news! Adding an image no longer freezes my window. Well things are looking up. :-) To answer your question from #2 in your reply above, the error occurs at the end of the section titled "Finalize Your Class Notebook", right after I click the "Create" button. Finally, I sent you the teacher's username via the private message link you provided.

Hi Steve, Please share the information above when you have time. Regards, Joshua

Hi Steve, To help us clarify the scenario, please provide some more information: Since the error may be related to the accounts, we need the affected accounts information to check them from backend. To protect your privacy, you can share the accounts via private message . Refer to this article to let us know in which step did you get the error message. A screenshot of the error message. Do you mean that the teacher can’t create Class Notebook despite that he can access OneDrive app? Regards, Joshua

Thanks, Joshua. In fact, the teacher could not access her OneDrive. In the past month or so, many of us have started having problems accessing OneDrive through the Office 365 waffle/app launcher. The "fix" is some combination of: Clicking the hyperlinked text on the access denied screen, which logs you out of Office 365. Then after logging back in, you'll get the same error message for OneDrive until after you first go to Outlook from the waffle. Then, somehow, you can get to OneDrive. Unfortunately, after doing all this and gaining access to the teacher's OneDrive, I got the same error message when attempting to create a OneNote Class Notebook.

Can't create a new classroom notebook

Anonymous

Split from this thread.

I'm a technology specialist at an elementary school, and one of my teachers has this problem. When trying to create a new Class Notebook, she gets this error message...

"Something went wrong. Try creating the notebook again. Reference number: 5c34****-670b-4e96-9313-****39f09ab0 ... 500 (error) | eus-000.classnotebookapi.onenote.com"

The message contains a "Send this error to Microsoft", which sends an email to edunotebookerror@microsoft.com. Unfortunately after sending an email to that address, I get an error-message email back from Microsoft saying I can't send an email to that address because I'm not a member of that group. The message shows that the email was forwarded to another microsoft email account before this error email was generated.

So that's why I'm on this forum--the contact info in the error message doesn't work, which vexes me a tad, but I'll move on.

Here's what I've done to troubleshoot:

I've restarted the Windows 10 laptop computer multiple times.
I've cleared the browser cache then restarted the browser.
I'm using Chrome, but the problem persists in Edge and IE.
I'm unsuccessful both starting from OneNote 2016 (using the Class Notebook tab) and starting from within our LMS, which is called itsLearning.
I AM able to create a Class Notebook from another teacher's account. The process looks identical from both teachers' accounts until the final click, after it asks you to inspect whether the notebook looks properly configured. After clicking NEXT or whatever from that screen, I get the error message described above.

The problem has persisted over several weeks now.

By the way, I've had a bit of frustration trying to use this forum, too. Clicking the "Insert Image" button at the top of this text editor field using either Chrome or Edge results in a frozen window--all entered text lost.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Steve,

Based on your discussion with our escalation engineer, due to different region, we suggest you create a ticket in Office 365 admin center directly, so we can keep assisting you.

Regards,

Sky

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9 additional answers

Anonymous

2018-01-04T17:42:15+00:00

Thanks for your help and sorry for my delay in replying.

I checked whether the teacher can access her OneDrive, and yes, she can. When I first tried to access her OneDrive (logged into Office 365 as her, of course--and on her laptop), I was unable and had to go through the hijinx I described earlier in this thread. I believe I mentioned that it's been common for us to be initially denied access to OneDrive over the past couple months despite our being already logged into Office 365 and viewing our email through the Office 365 Outlook app. However, I did finally gain access to her OneDrive--using the hit-and-miss steps described above in my December 15 post. Despite this, however, I still could not create a Class Notebook. Same failure as initially described. So this is a long-winded answer to your question in #4 of your reply above: Yes, that is what I mean.

Here's the screenshot of the error message you requested:

Wait. Cancel that. I just remembered that, as I mentioned in the final paragraph of my initial post above, trying to insert an image will freeze my screen and result in the old do-over for me. I copied all this text just in case, so I'll try, but I imagine I'll be redoing this post.

Nope! Good news! Adding an image no longer freezes my window. Well things are looking up. :-)

To answer your question from #2 in your reply above, the error occurs at the end of the section titled "Finalize Your Class Notebook", right after I click the "Create" button.

Finally, I sent you the teacher's username via the private message link you provided.
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Anonymous

2017-12-19T10:43:57+00:00

Hi Steve,

Please share the information above when you have time.

Regards,

Joshua
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Anonymous

2017-12-18T09:27:11+00:00
Hi Steve,

To help us clarify the scenario, please provide some more information:
1. Since the error may be related to the accounts, we need the affected accounts information to check them from backend. To protect your privacy, you can share the accounts via private message.
2. Refer to this articleto let us know in which step did you get the error message.
3. A screenshot of the error message.
4. Do you mean that the teacher can’t create Class Notebook despite that he can access OneDrive app?
Regards,

Joshua
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Anonymous

2017-12-15T17:05:07+00:00

Thanks, Joshua. In fact, the teacher could not access her OneDrive. In the past month or so, many of us have started having problems accessing OneDrive through the Office 365 waffle/app launcher. The "fix" is some combination of: Clicking the hyperlinked text on the access denied screen, which logs you out of Office 365. Then after logging back in, you'll get the same error message for OneDrive until after you first go to Outlook from the waffle. Then, somehow, you can get to OneDrive.

Unfortunately, after doing all this and gaining access to the teacher's OneDrive, I got the same error message when attempting to create a OneNote Class Notebook.
Was this answer helpful?

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