MS teams stop abruptly after every other 2 days saying we are running in a problem .

Anonymous
2021-09-21T02:52:29+00:00

i m not able to change status unknown to available . It is not showing available by default. Is it necessary to have windows and MS teams login to be the same ? It is working fine in my other laptop and phones. I am using it with login id provided by my school "**********@rsjms.in" .

Microsoft Teams | Microsoft Teams for education | Settings | Online status

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  1. Anonymous
    2021-09-23T06:11:29+00:00

    Hi ArnavChugh,

    Any update? Are there any other problems about this issue?

    Regards,

    Rebecca

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  2. Anonymous
    2021-09-21T03:36:27+00:00

    Hi ArnavChugh,

    Glad to help you here.

    Regarding your description, kindly try to clearing the Teams cache to see if it helps via following steps.

    1.    Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.

    2.    Go to File Explorer, and type in %appdata%\Microsoft\teams

    3.    Once in the directory, you’ll see a few of the following folders:

    -         From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”

    -         From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”

    -         Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”

    -         Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”

    -         Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”

    -         Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”

    -         Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”

    -         Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”

    Once finally done clearing, you can now restart Teams from your local desktop and check if the issue disappears.

    Hope that this answers your concern. If you have any questions about this issue or I misunderstand your meaning, please feel free to reply and I will answer for you.

    Your understanding and cooperation will be highly appreciate.

    Regards,

    Rebecca

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