Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
Can you please check if you have minidump files on the PC so I can further examine the root cause of the issue?
Press Windows key + E (To open File Explorer)
Click "This PC" > then follow the file path:
C:\Windows\Minidump
Copy the Minidump files and save them to another location, like the Desktop or Documents.
Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.
To upload and share the link using OneDrive:
Go to this link: https://onedrive.live.com/, then upload the file.
Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07