Hello, Nehal Raj Motwani
Thank you for your feedback. I understand that you are experiencing issues with the update. Here are some troubleshooting solutions:
- Search for CMD in the search bar, select Run as administrator, and enter the following commands one by one:
net stop bits
net stop wuauserv
net stop cryptsvc
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
ren %systemroot%\System32\catroot2 catroot2.old
Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”
net start bits
net start wuauserv
net start cryptsvc
Restart your computer after completing the above steps.
- If you are unable to install a specific update, you can use the DISM command to install it:
First, download the problematic update from the following website:
Microsoft Update Catalog
Place the downloaded “.msu” package in an easily accessible path.
For example: “C:\update\”
Open the command prompt with administrator privileges.
Click the “Windows Logo Key” to open the search bar -> Type “cmd” in the search bar and open it with administrator privileges.
First, expand the “.msu” package:
expand -F:* C:\update\**KB package** C:\update\
Note: Replace KB package with the name of the local KB package. Generally, pressing Tab will automatically search for files in the update folder and complete the code. You can also manually copy the filename and replace it.
Then install the extracted KB package using DISM:
dism.exe /online /Add-Package /PackagePath:C:\update\**extracted “.cab” file**
- Attempt an in-place upgrade.
This will refresh your Windows without deleting your data, but it is still recommended to back up important data.
Download Windows 11
Download the Windows 11 ISO from this website. Then follow the instructions to select “Keep personal files.”
I look forward to your feedback.
Best Regards,
Kai Ho | Microsoft Q&A Support Specialist